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Case Manager 


Job Summary:

The Care Manager position is someone who can work independently, demonstrate client management skills, and provide strong marketing techniques. This position also is responsible to conduct client assessments and manage referrals. Ultimate goal for the Care Manager is controlled and sustained company growth (via billing hours) while maintaining and assuring high standards of service. This includes responding to customer requests in an efficient and professional manner, including clients, families of clients, and referral sources.

Essential Functions:

Care Assessment/ Home Visits

  1. Provide management and supervision of services throughout the approved service area.
  2. Arrange for necessary services to all clients
  3. Keep all applicable contacts and/or client files current in written and electronic format.
  4. Initiating client contact at least every 6 months and provide written documentation of all such visits.
  5. Adhere to agency infection control and safety procedures by performing and documenting observations, procedures, and interventions in the home according to the established care plan in a safe and competent manner.
  6. Effectively communicate and interact with clients/caregivers and families in a supportive manner.
  7. Management of client caseload and associated or other delegated work responsibilities in an effective manner within the resources of the Agency and according to agency standards.
  8. Interpretation of Agency programs and policies as appropriate to clients and members of the community.
  9. Participates in the continuing commitment for quality care, including attendance at mandatory agency staff meetings.
  10. Develop and implement a written plan of care for each client with input and written approval by the client or designated family member.
  11. Assure that each plan of care is developed by appropriate agency personnel, lists services requested or recommended to meet client needs, and is based on an on-site visit, under agency policies and procedures
  12. Evaluate client, family, and agency caregiver(s) response and compliance with care.  Update the plan of care to reflect changes in the client/family needs, abilities, and resources according to agency policies.
  13. Interpret and document, on a timely basis, in-home care provided to ensure compliance with all regulatory bodies, including all client clinical records.
  14. Assure the plan of care includes the client's functional limitations; nutritional needs and food allergies for meal preparation; home medical equipment and supplies relevant to the plan of care; type and schedule of services to be provided; and non-medical tasks requested.


Position Requirements

Education, Experience, Knowledge, Skills, Abilities and Availability

  1. High School graduate or equivalent
  2. Two (2) years of experience in healthcare case management
  3. One (1) year of experience in sales and marketing, preferably in the health care industry.
  4. Possess strong computer skills. Prefer knowledge with client/caregiver software programs
  5. Knowledge of common medical terminology.
  6. Be available as required for on-call duty outside of normal office hours
  7. Must possess effective written and verbal communication skills, problem solving skills, and apply good judgment based on the principles of sound management.
  8. Read, write, speak, and understand English as needed for the job.
  9. Have a valid driver’s license and use of an insured automobile or access to adequate transportation.
Full-Time/Part-Time Full-Time and/or Part-Time  
Location Washington - Whatcom County  

This position is currently not accepting applications.

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