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Service Supervisor (RN) 


Job Summary

Within the framework of the objectives and policies established by the Company, plans and coordinates clinical services for personal care clients. Participates in planning, policy formulation, and administrative decision making with particular reference to the role, functions, and operations of the agency's services. Service supervisor is responsible for supervising aides in the field and doing regular home visits to oversee care being provided. Expect to work 20 to 25 hours split between office and field work.

Essential Functions

1. Maintains compliance to all Agency clinical and administrative policies, procedures and regulatory requirements.

2. Is responsible for Agency evaluating and supervising all homecare staff for conformity with Agency policies and procedures, professional standards of in-home care, state health statutes and home care requirements.

3. Ensures the appropriate assignment of personnel to meet the specific need of an individual client.

4. Ensures the quality of patient care and service by using specialized knowledge and judgment to assure that professional standards are in compliance with applicable State Practice Acts and Agency policies.

5. Performs or supervises case management activities for the individual patients, including but not limited to, assessments,  atient/family teaching and development and updating of the care plan or paraprofessional task sheet.

6. Ensures that changes in the patient's medical or mental condition are reported to the appropriate resources and to Agency employees involved in the patient's care.

7. Coordinates arrangements with other health care providers to assure continuity of care and adherence to the patient's care plan.

8. Maintains clinical records in accordance with Agency policy as well as state and federal regulations.

9. Assists with orientation and in-service education for in-home aides.

10. Knows and interprets community resources available for continuity of patient care.

11. Participates in quality improvement activities and evaluations of the Agency.

12. Investigates problems, irregularities, policy violations and other reportable events implementing the appropriate corrective action and follow-up.

13. Perform initial assessments for new personal care client intake.

Additional (non-essential) Functions

1. Promotes Agency to the community, participating in community programs with other professionals when necessary.

2. Represent Agency before public as required by Administrator.

3. Other duties as assigned by the Administrator.

4. Have valid driver's license and use of insured automobile or access to adequate transportation.

Position Requirements

1. Graduate of a state approved school of nursing with one year of satisfactory nursing experience or as regulations state. One year of supervisory experience preferred.

2. Currently licensed without encumbrances an in good standing as a registered nurse by the NC Board of Nursing.

3. Meets the health requirements for employees providing direct patient care.

4. Read, write, speak and understand English as needed for the job.

5. Current CPR Certification.

6. Have valid driver's license and use of an insured automobile or access to adequate transportation.

7. The Supervisor, or a qualified alternate designed in writing, shall be available at all times during the hours of operation of the Agency for emergencies or situations where professional clinical or managerial decisions are needed. RN Service Supervisor cannot hold a full-time job and be completely unavailable during the time that the office is open.

Full-Time/Part-Time PRN  
Location zNorth Carolina - Orange and Durham Counties  

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