Reports To: Office Manager; Owner/President Position Type: Non- Exempt (Hourly), Part-Time Work Location: Your Home (must be within 30 miles of office location) Office Location: 500 W. Lincoln Hwy, Suite E-2, Merrillville, IN (near I-65 and U.S. Route 30) Hours: Shifts and shift-times vary but available shifts include evening, overnight, and weekend shifts outside of our normal office hours of Monday through Friday from 9 am – 5 pm. Job Summary: Work from home opportunity! Right at Home of northwest Indiana is a rapidly growing local franchise of a major international home care company. Our caregivers serve seniors and disabled adults in their homes. We are seeking an On-Call Scheduler who can work from home part-time with the primary responsibility of handling after-hours calls and scheduling. We have multiple shifts available, including evening, weekend, and overnight shifts. The On-Call Scheduler will report directly to the Office Manager as well as the President/Owner of the company and will serve as a key liaison between office staff, clients, and caregivers. In addition to a competitive pay package, we offer annual discretionary bonuses and opportunities for advancement and pay-raises. We have a great culture that our entire team loves being a part of and the On-Call Scheduler will have the opportunity to be a part of something very special. RESPONSIBILITIES - Respond to incoming after-hours calls in a courteous and timely manner.
- Schedule caregivers to fill open shifts if/when the preassigned caregivers need to call-off due to emergencies.
- Communicate with clients and caregivers to ensure needs are met.
- Prepare a brief written report at the end of each shift with a summary of events that occurred during the shift and any follow-up needed.
- Maintain client confidentiality.
SKILLS AND ABILITIES - Intelligent and dynamic problem-solver who is proactive, highly organized, and able to change direction as needed.
- Excellent customer service skills, communication skills, and telephone etiquette.
- Strong computer and technology skills with ability to learn our ClearCare scheduling software.
- Critical thinker with the ability to use good judgement and make good decisions.
- Team player with a positive attitude, energy, and enthusiasm.
- Empathy towards others.
- Persistence and determination to do what it takes to get the job done.
- Former scheduling experience, especially with a home care, home health, or medical office, is a plus (but not required).
REQUIREMENTS - Must live within 30 miles of our office location at 500 W. Lincoln Hwy, Suite E-2, Merrillville, IN (near I-65 and U.S. Route 30)
- Must own a home computer or laptop with reliable internet connection and a cell phone with calling and texting capabilities.
- High school diploma required; at least some college is preferred.
Qualified candidates are asked to submit an application and resume. The ideal candidate may also choose to submit a well-written cover letter describing how he or she would be an asset to our company. |
- Must live within 30 miles of our office location at 500 W. Lincoln Hwy, Suite E-2, Merrillville, IN (near I-65 and U.S. Route 30)
- Must own a home computer or laptop with reliable internet connection and a cell phone with calling and texting capabilities.
- High school diploma required; at least some college is preferred.
Qualified candidates are asked to submit an application and resume. The ideal candidate may also choose to submit a well-written cover letter describing how he or she would be an asset to our company. |
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