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Senior Business Analyst - BPM 


Overall Responsibility:

This position provides support for Business Process Management (BPM)/Workflow solutions to various member companies of WR Berkley Corporation and the BTS BPM Team. The position will involve problem resolution, effective communications, customer service and interactions, gathering business requirements, system configuration, solution development, resource management, document generation and assuring internal and external customers receive a fast, effective attention to BPM related issues.

Key Accountabilities:  

  • Full accountability for customer satisfaction with BPM and workflow issues
  • Responsible for requirements gathering, creating business solutions and implementation of workflow/BPM solutions at WRBC
  • Assist customers of BTS in mapping or improving processes, developing best practices and Documentation
  • Support BTS business analysts and developers in creation of applications and system integrations
  • Communications to WRB Companies regarding BPM projects, enhancements and support.
  • Documentation and maintenance of documentation archives
  • Assist with resource planning, project planning and time tracking
  • Lead weekly one on one meeting with team regarding projects, enhancements and support.
  • Travel for this position is approximately 10% - 25%
Position Requirements

Required Experience:

  • Excellent people skills and proven ability to build positive professional relationships
  • Excellent problem solving and analytical skills
  • Strong time management skills
  • Ability to work independently and get results
  • Experience with project management, business analysis and SDLC concepts
  • Experience in Business Process Management/workflow applications

Preferred Experience:

  • Exposure to, or experience with, the P& C insurance and policy administration process
  • Experience with document and content management concepts
  • Experience with Java, XML and Web services
  • Experience with relational database/MS SQL or DB2
  • Experience with personnel management
  • 3 – 5 years Business Analyst experience


  • College degree in Information Technology, Computer Science, or the equivalent work experience
  • Excellent communication skills with strong customer service commitment
  • Strong time management and project management skills
  • Ability to work independently in an autonomous environment
  • Ability to understand cause and effect relationships in work related processes (i.e. workflow)
  • Ability to quickly learn new technology and systems
Full-Time/Part-Time Full-Time  
Benefits Comprehensive benefits package includes Medical, Dental, STD, LTD, Life/AD&D, 401K, and Profit Sharing. Other benefits include tuition reimbursement, vacation pay, sick pay, and holiday pay.  
Location Urbandale, Iowa  
About the Organization

We are an Information Technology Solutions provider for W.R. Berkley Corporation and its subsidiaries.

Our mission is to provide world class service for a common set of insurance systems and the technology support around them. By providing centralized support for these transactional systems we enable the W.R. Berkley companies to provide differentiating insurance products that are unique to their specific markets.

We accomplish this by implementing "best of breed" solutions and focus on integrating systems into an overall insurance processing suite.

'Technology leadership unleashing business potential'


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