Housing Support Specialist provides services in which values consumer choice and promotes community integration coupled with embracing a recovery oriented system outlined by SAMHSA e.g. holistic, individualized and person – centered, peer support, strength – based, and non linear. Housing Support Specialist service delivery aligns with a recovery oriented system-offering hope, culturally competent, accountable, and utilization of available resources in which are efficient and cost effective.
On My Own – Supportive Housing Program (OMO) provides effective, evidenced based and best practices in which encourage the development of personal and support systems and independence. In addition the program will provide supportive counsel to enrolled individuals with developing and strengthening natural supports and access to community services and programs. Supportive Housing offers individuals opportunities for community integration and involvement in community life and citizenship.
Services emphasize a life in the community and true inclusion. Services and supports are abundant, offering a wide variety of opportunities to explore and achieve in domains such as outlined in Community Residences For The Mentally ILL [N.J. A.C.10: 37A – 4.2]. Services focus and build upon individual strengths and potential. Services promote growth, competence, and resiliency. Services and systems are integrated. (Source Wellness and Recovery Transformation Action Plan page 5).
DUTIES AND RESPONSIBILITIES:
In accordance with performance to work expectations provided by program supervisor/director and or designee coupled with being documented in agency general performance appraisal, core competencies, goals and objectives and Community Residential Standards the Housing Support Specialist is responsible for the following:
I. Verbal discussions with consumer residents and families in which will assist consumer resident accessing and utilizing all planned or needed services. Housing Support Specialist is responsible for ensuring access to a flexible and responsive system of support services that can assist individuals to maintain independence and a lifestyle of their choosing.
II. Direct Services are individually tailored to the needs of consumer residents served e.g. serious and persistent mentally ill individuals with co- occurring substance abuse issues and developmental disabilities), a range of services shall be offered to residents enrolled in OMO, recognizing the potential inherent in all individuals.
Skill development training provided by OMO – Housing Support Specialist promotes individuals independence, development, of personal support systems, and/or housing readiness, includes: a. activities of daily living; b.household management; tutorial financial literacy, budgeting weekly/monthly based on consumer needs, banking coupled with assisting with helping the consumer with establishing a savings plan designed for emergencies and enhancing self – sufficiency; c. personal safety awareness; access and use of community resources; information about entitlement and public assistance; and d. access to medical and dental care, including routine care, prevention and wellness services. Mental health medication and illness self – management: Develop a plan to help the consumer resident monitor their symptoms, track early warning signs, develop coping skills and prepare a plan to prevent or minimize relapse. Assist consumer residents in advocating for themselves regarding medication concerns and act as a liaison to clinical service providers.
OMO avails the following support services directly and or via linking individuals: a. educational services; b. crisis intervention; c. transportation; d. legal assistance; e. case advocacy; f. social, cultural, recreational, and the like.
II. 2. Engages in on call rotation as scheduled for clients who are experiencing need for crisis intervention face to face and or telephonically.
Housing Support Specialist provides leadership support to individuals in their apartment/home community and during varied re-integration experiences. Able to provide Program Supervisor/ Director and or Designee the following: define the problem, recognize possible cause of behavior, discuss possible solutions, action to be taken if warranted, and evaluate the results. Assist consumer residents with managing personal schedule, coupled with engaging in supportive turn taking regarding consumers interests promoting self – sufficiency and overall well being as individuals continue their wellness and recovery journey.
III. Adheres to Individual and Group Treatment Protocol as outlined in unit of service definition for group treatment in service contract.
Adheres to evidenced based practice theory to practice principles when engaging in direct service treatment.
IV. Adheres to Agency Vehicle Protocol coupled with successfully passing Defensive Driving Course on Essential Learning.
V. Adheres to Residential Program Safety Awareness Protocol and Crisis Intervention Counseling Strategies e.g. focusing on the present, providing pragmatic solutions to identified problems coupled with requesting for outside assistance via program director/supervisor/on – call staff and or community mobile outreach.
VI. Successfully Completes In – House Residential Skill Core Competency Self – Test, CPR/First Aid, Crisis Prevention Intervention Course and Residential and Agency Required Essential Learning Courses and Post Test [within 30 to 90 days of hire based on area of competency need].
VII. Quarterly and or Annual Inspection and Monitoring of HUD 811 Consumer Home Residence where applicable.
1.0 Conducts Quarterly Facility Inspections and Consumer Fire Drills in accordance with Bureau and Licensing Standards.
2.0 Communicates all life safety corrective action needed after quarterly facility inspection completed to the program director and or designee.
3.0 Provides consumer residents with household maintenance tutorials e.g. proper way to deep clean and sanitize kitchen and bathroom being mindful of universal precautions with such efforts as well as reinforcing how to effectively and efficiently complete various household tasks ongoing (applicable for all individuals who hold own lease and key).
VIII. Record Keeping
1.0 Ensures that consumer resident record is identified by individuals name and stored in locked storage file cabinet provided by the agency/program coupled with being maintained in an up to date, organized fashion containing all relevant information about the consumer resident and all required contents under Community Residences For The ILL Standards [10:37A – 4.5].
IX. Proactive Participation in Continuous Quality Improvement Process in accordance with Agency Policy and Procedures and Tri – Annual Division of Mental Health Services and Council on Accreditation Reviews in accordance with Standards.
1.0 Collaborative participation in outcomes management from a system, program or service and consumer perspective e.g. mental health care is consumer and family health care driven, at ease access to mental health care via various venues (supportive housing with case management services, partial care, out patient, self – help settings, psychiatric evaluation and medication management, entitlement benefit acquisition and maintenance).
2.0 Integrates continuous quality improvement into evidenced based and promising practices coupled with monitoring direct service delivery to consumers empowerment e.g. Psychiatric Advance Directives (PAD), Illness Management & Recovery (IMR), and Individual Integrated Recovery Plan (IRP) and ownership of their recovery journey and improved health and lifespan.
X. Enhance and enrich understanding of evidenced based and promising practices in terms of interventions and approaches such as motivational interviewing, person centered planning, stages of change, cognitive behavioral techniques, Wellness And Recovery Action Plan (WRAP), Harm Reduction, Illness Management and Recovery (IMR) and Focus on Integrating Physical Health Wellness and Mental Health.
XI. Other related duties as assigned for the good of consumer residents served, services and program.
Sources referenced for Job description: DMHS and COA Standards and Wellness and Recovery Transformation Action Plan.
1) Request to address frequent calls, inquiries and day-to-day interruptions during office hours.
2) Handles emergency and or crisis matters in accordance with crisis counseling techniques.
3) Direct and Indirect contact with consumers under a variety of circumstances.
4) Contact with collateral community resources and individuals.
5) Uses agency email system in accordance with policy and procedures.
6) Uses computer to compose clinical documentation, general program documentation coupled with retrieving and entering consumer related data for contract billing and HMIS required management information.
7) Shares functional responsibility with program team.
8) Requires travel to consumer resident apartment/home for case management direct service visits.
9) Requires travel to community-based locations facilitating consumer’s ability to submit application for varied entitlement programs e.g. Energy Assistance, Social Security, Medicaid/Welfare Aid, GED and the like.