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Team Lead - General Clerk 3 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number FIE-14-01121  
Category Field Services - Hourly  
City, State/Province  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 1st shift: 6:30 AM ' 3:00 PM
37.5 hours per week 


We are currently seeking a Team Lead - General Clerk 3. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our London, KY location.

Responsibilities include, but are not limited to:

  • Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel
  • Deploy staff as required while prioritizing workload assignments
  • Act as a workflow coordinator to manage projects as needed outside normal duties
  • Ensure operating and quality standards are met based on service objectives
  • Maintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable items
  • Maintain proper records management procedures (if applicable)
  • Ensure the highest levels of customer care
  • Ensure adherence to business guidelines, safety & security procedures
  • Responsible for all aspects of equipment; make appropriate equipment recommendations
  • Provide constructive feedback and recognition to team
  • Provide manager with information and recommendations on HR and/or client related matters
  • Identify and create the potential for add-on business by developing a deep understanding of the clients' business strategy and needs
  • Support financial results by minimizing site waste and rework
  • Responsible for area if no manager is present on site
  • Run network high production scanning equipment
  • Perform scanning and imaging tasks
  • Perform quality inspections, tabulate data, identify root cause of performance issues
  • Open mail, sort by department, prepare mail for scanning, and count number of pages
  • Lift large boxes of paper for storage or production use
  • Handle time-sensitive material
  • Maintain scanning equipment
  • Perform duties and special requests as assigned by management
Position Requirements

Required Qualifications:

  • Six months experience running a network high production scanning equipment preferred
  • 1 year minimum experience performing scanning and imaging tasks preferred
  • 1 year minimum customer service related experience preferred
  • 1 year minimum experience in a production environment
  • High school diploma or equivalent required
  • Ability to communicate both verbally and written with customers and company personnel
  • Ability to effectively work individually or in a team environment
  • Ability to handle multiple projects simultaneously
  • Ability to adapt to change in a fast-growing production environment
  • Strong organizational and administrative skills
  • Demonstrated ability to show initiative and accept ownership of projects
  • Strong computer proficiency in email environments, MS Word and knowledge of scanning capture software such as Kofax, Captiva, Ipro, Doculex, etc. is required
  • May be required to lift items weighing up to 50 pounds
  • May be required to stand for long periods of time

Preferred Qualification:

  • Experience with healthcare and/or insurance industry a plus
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster.

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.


This position is currently not accepting applications.

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