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Service Assurance Agent 

EOE StatementFedEx Express is an EEO/AA employer and prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

To focus on root cause analysis to improve service, provide feedback to management, offer solutions and actions to solve operational problems.  Promotes and supports the service assurance network and quality improvement process in all facets of the operations.  Provides inventory tracking, deployment, maintenance support for devices, equipment and software. 


Position Requirements High School Diploma/G.E.D. Eighteen (18) months experience working for a large transportation company. Ability to complete all basic and recurrency training. Knowledge of a large transportation company operations features of service. Knowledge of mainframe and web-based applications, i.e. COSMOS, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with pc applications including word processing, spreadsheets, databases and graphics.  
Req Number CUS-16-00056  
About the Organization Want to be a part of world's largest express-transportation company? With the right ‘can-do' attitude and skills, you can. Working for a leader and innovator means you'll be part of a team delivering fast, time-definite, reliable service to satisfy a worldwide demand. Now that's exciting.

FedEx Express is an AA/EEO/Veterans/Disabled Employer.

FedEx Express participates in the E-Verify Program.

Applicants who require reasonable accommodations to complete a profile or to submit responses to qualifying questions may contact Cynthia Anthony at 1-866-730-1021.

If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
Location GRAND JUNCTION CO-815060003  
Full-Time/Part-Time Part-Time  
Category Customer Service  
Salary None Specified 

Local Specific None Specified 

Job Family FedEx Express 

High School Diploma Yes 

Preferred Language English 

Work Schedule/Shift None Specified 

This position is currently not accepting applications.

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