Share Email Opening Title Sr Associate IT Customer Service  About the Organization RENK is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America is headquartered in Muskegon, Michigan with over 350 team members including our sister plant RENK Systems Corporation in Camby, Indiana. RENK America is driven by this sense of pride and purpose in our country and our community.   Description As an IT Customer Services Associate, you will provide a variety of IT customer support services essential to the effective performance of RENK America. The work involves the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, system knowledge and assistance in response to cutomer requirments and IT departmental needs. Pay/Level for this role will be commensurate with experience. Pay range: $60,000 - $71,000   Essential Functions: Management & support for infrastructure equipment. Such as but not limited to: Develop requirements and cost / benefit analysis for solutions to meet business requirements. End user devices which include PC’s (desktops, laptops), mobile devices, conference room equipment, video equipment, workstations, and any associated security devices. This includes hardware and software installs & updates (current patch levels) along with the purchasing of above equipment. Phone Systems & Mobil Business Phones (Hardware and software) Network equipment and software Network Printing and local printers Provide project management and leadership along with support activities. Assures technology best practices include use of feedback and monitoring to enhance the stat of control of delivered solutions. Works with IT Director to establish road map and budget recommendations within the infrastructure area. Develops and delivers training and educational materials related to infrastructure equipment and software. Maintains a complete and accurate hardware and software inventory. Support and work with outside vendors for the purchase of equipment and services along with the resolution of issues. Provide Trouble Ticket and Services management for the CPS IT department Ensure all tickets are assigned to a technician in a timely manner Resolve tickets and change requests within committed service levels Development of metrics and report metrics as requested Maintain and support the software used to manage IT tickets Make recommendations to improve business results Maintain and update operational documentation, procedures, and security as required. Follow all departmental and corporate procedures and policies     Position Requirements Bachelor’s Degree and a minimum of 2 years of prior related experience or 2 years post-Secondary/ Associates Degree and a minimum of 6 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. Minimum education and years of experience requirements are not to be used exclusive of other leveling factors. Substitution of additional relevant education and experience for stated qualifications may be considered. 2 -3+ years of IT systems and infrastructure support or equivelent. Demonstrated knowledge of PC and other compurter hardware support experience. Demonstrated problem solving skills related to computer equipment or electronic devices. Experience troubleshooting, diagnosing, and resolving complex problems. Ability to prioritize work and work with minimal supervision. Excellent communication and interpersonal skills. Customer service focus. Must be team focused. Position requires continuous education and learning with includes formal training and self-education. AS in Computer Information Systems, IT Technology or Electronics Technology or equivalent work experience required. Microsoft Certification are a plus.   RENK America is an EEO/AA employer M/F/D/V   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   EOE Statement RENK America is proud to be an Affirmative Action/Equal Opportunity Employer. RENK America is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. RENK America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.   This position is currently not accepting applications. To search for an open position, please go to http://CombatMobilitySolutions.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles CAD Designer in Muskegon, MI Posted on: 4/23/2024 [Apply Now] Director Financial Planning & Analysis (FP&A) in Muskegon, MI Posted on: 1/29/2024 [Apply Now] Manager Financial Planning & Analysis (FP&A) in Muskegon, MI Posted on: 2/23/2024 [Apply Now] Lead Program Management in Muskegon, MI Posted on: 10/23/2023 [Apply Now] Director Strategic Sourcing in Muskegon, MI Posted on: 10/2/2023 [Apply Now]

AppOne.comTM   ©1999-2021 HR Services, Inc. Click here for technical assistance.