What are you working forward to?
On our Call Center team, you'll ensure customers succeed—and we'll do the same for you: through generous benefits, continuous learning, clear career progression and competitive starting pay($21/hour base pay plus 10% language differential for total compensation of $23.10/hr). Because we know you have ambitions of your own. And our job is to help you achieve them.
Client Service - Full Time - Work From Home Representative
Of course you're a team player. Of course you're good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:
• Be the main point of contact for customers who are looking for answers regarding their healthcare and retail credit cards.
• Discuss payment options and educate our customers on our various promotional plans.
• Answer inbound calls from customers regarding their credit card inquires.
• Resolve credit inquiries on new accounts.
• Achieve the highest level of customer satisfaction through one call resolution.
• Utilize professional techniques to generate additional revenue.
The initial application process may take approximately 60 minutes to complete. This includes collection of contact information, eligibility questions, and an online assessment.
Remote Work
You will be able to work from home, full-time. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you will be requested to meet in person, so you must live within commutable distance of Phoenix, AZ.
Requirements
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
- Fully fluent in English and Spanish
- 6+ months customer service experience of any kind and/or military equivalent experience.
- Must live within 2 1/2 hour commute of the affiliated Synchrony location [Phoenix, AZ] you are applying to
- Confidence using a computer
- Be 18-years-old or older
- Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
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