Please note you may be asked to come onsite for multiple days of in-person training. Additional details will be provided if successful completion of hiring process.
Unlock Your Potential
When you join us, you’ll be part of dynamic environment with supporting colleagues as well as exciting and meaningful work where you can truly make an impact. On our Call Center team you’ll ensure our customers’ are successful, and we will make sure you are supported as well through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($22/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for you whole family, dental & vision insurance, and a 401(k) with company match.
About the role:
We’ll rely on you to resolve inbound telephone inquiries from internal and external customers while providing exceptional customer service managing account reconciliation and sales authorizations ensuring each interaction is fully documented. We’ll want you to learn and understand operational business processes, policies and systems so that you can strictly adhere to all Compliance, Regulatory and Internal Business Procedures. You’ll be required to meet or exceed Call Quality metrics while also balancing Customer Care Time and Productivity metrics.
Remote Work
You will be able to work from home, full-time. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you will be requested to meet in person, so you must live within commutable distance of Kansas City, KS.
What you’ll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
- Minimum of 12 months customer service experience of any kind or equivalent military experience.
- You must be 18 years or older
- Must live within 2 1/2 hour commute of the affiliated Synchrony location [Merriam, KS] you are applying to
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Additional consideration will be given to candidates who have:
- 1 year Customer Service, Collections or Fraud Experience in a financial environment
- Demonstrated negotiation, analytical, and creative problem-solving skills and conflict resolution
- Excellent verbal and written communication skills, particularly facilitation and influencing skills
- Strong time management and organizational skills
- Proficient in Microsoft Word & Excel
- Demonstrated strong follow-up and issue resolution ability.
- 1-3 years account research experience
- 1-3 years manual experience
- Demonstrated effectiveness in one-on-one and group situations
- Self-motivated and willingly assumes additional responsibilities
- Proven ability to make decisions based on quantitative analysis and creative thinking
- Proficient Typing skills
- 1+ years of commercial account servicing.
- Previous collection experience.
- Ability to effectively handle commercial customer requests.
- Ability to effectively work in a team environment
- 2-4 year degree in financial/business related field
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
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