Email Opening
Title

Bilingual (English/Spanish) Recovery Representative - Full Time 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

What are you working forward to?
At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we'll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($21/hour base pay plus 10% language differential for total compensation of $23.10/hr) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for you whole family, dental & vision insurance, and a 401(k) with company match.

Recovery Representative
We've all been there—sometimes a bill just doesn't get paid. That doesn't make a customer any less of a VIP. In this role, you'll tackle the important work of getting past-due accounts up to date. You'll handle outbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your communication and influencing skills to figure out why a payment is late and how to fix the situation. You'll also investigate past-due accounts using tracking resources. Most importantly, you'll build relationships with clients, customers and colleagues.

Requirements
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT

  • • 6+ months of customer service experience in any industry or equivalent military experience
  • • Basic Math Skills - Arithmetic computation.
  • • Fully fluent in English and Spanish
  • • You must be 18 or older
  • • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 24 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
     

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

 
Benefits You work hard; your benefits should too. From Day One, you''ll enjoy high starting wages ($21/hour base pay plus 10% language differential for total compensation of $23.10/hr) and a benefits package that includes a 401(k) with company match, and healthcare that adds up to an additional $6.50/hour. After six months of employment, you''re also eligible tuition reimbursement.  
Please Note  
Location Altamonte Springs  
About the Organization We partner with businesses to provide the payment tools and technology that help give customers the buying power they need-including healthcare financing and banking services. Every day, at over 350,000 partner locations, we help people and businesses fulfill their ambitions.


 

This position is currently not accepting applications.

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If you have questions, need assistance, or want to inquire about requesting an accommodation for the application process please contact a Career Support Representative at 866-301-5627 or email callcenter.postings@synchronyfinancial.com.
If you are calling from a phone number with the (787) area code please use 787-919-0947 to reach a Career Representative.