JOB DESCRIPTION
Position: Retail Billing Representative
Reports to: Director of Data Processing/Office Manager
Status: Full-time, Hourly Non-exempt
Hourly Rate: $18.00 - $20.00
ESSENTIAL FUNCTIONS- include and are not limited to:
- Maintain accurate billing records/bookkeeping, process customer billings for assigned area (commercial/residential liquid and HVAC billing).
- Provide timely and accurate customer service to internal customers; research and respond to questions/issues related to customer billings as appropriate and when applicable communicate issues to management, account executives and external customers.
- Process assigned billings according to contracts and price agreement to ensure compliance.
- Prepare related reports to include, but not limited to customer billings.
- Remain in a stationary position 90% of the time.
- Adhere to company policies and procedures 100% of the time.
RESPONSIBILITIES- include and are not limited to:
- Ensure billing daily/weekly/monthly billing is completed timely and accurately
- Ensure proper billing of all transactions 100% of the time.
- Ensure residential/commercial transactions are processed in a timely fashion.
- Conduct periodic billing audits to maintain accuracy in work.
- Reports to work with minimal absenteeism or tardiness.
- Attend job related training and informational seminars as requested.
- Performs other job related activities and special projects as assigned such as but not limited to
- Payment processing and payment application when required
- Processing outgoing mail and delivery to post office
- Provide routine support to the card programs
QUALIFICATIONS AND SKILLS- include and are not limited to:
- Must be highly detailed.
- High school diploma
- Two years of experience preferred.
- Possess valid NYS driver license
- Ability to lift and carry 50lbs
- Ability work overtime during the work week including Saturday morning when required
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