Job Title: Ambulance Dispatcher
Location: Las Vegas, NV
Reports To: Dispatch Supervisor
About Guardian Elite Medical Services
At Guardian Elite Medical Services, our motto, 'People Taking Care of People,' reflects our dedication to providing outstanding emergency and non-emergency medical services. As an Ambulance Dispatcher, you are a vital link in ensuring patients receive timely and professional care.
Position Overview
The Ambulance Dispatcher is responsible for receiving, prioritizing, and coordinating ambulance and medical resource dispatches for emergency and non-emergency situations. This position requires exceptional communication skills, attention to detail, and the ability to work effectively under pressure. Dispatchers ensure the smooth operation of our services by maintaining accurate records and coordinating efficiently with field staff and healthcare partners.
Key Responsibilities
- Receive and process incoming emergency and non-emergency calls accurately and promptly.
- Assign and dispatch ambulances based on priority, location, and resource availability, ensuring quick response times.
- Operate and maintain the computer-aided dispatch (CAD) system, such as Zoll Respond, for real-time tracking and documentation of calls.
- Communicate effectively with field crews via radio, phone, or other communication systems to ensure situational awareness and operational safety.
- Monitor the status of ambulances and crews, making adjustments as necessary to address changing needs.
- Provide basic pre-arrival instructions to callers when appropriate.
- Coordinate with hospitals, healthcare facilities, and other agencies to ensure smooth patient handoffs.
- Log and maintain detailed records of calls, dispatches, and field activities.
- Perform other duties as assigned by the Dispatch Supervisor.
Required Certifications
Candidates must have or be willing to obtain the following certifications:
- Emergency Medical Dispatcher (EMD): Certification through the International Academy of Emergency Dispatch (IAED). Certification provided if not already obtained.
- Incident Command System (ICS):
- National Incident Management System (NIMS):
- Hazardous Materials Awareness
- Typing Certificate: Demonstrating typing competency at greater than 40 words per minute. Obtainable through Typing Test.
ICS, NIMS, and HazMat Awareness can be obtained by going to training.fema.gov.
Qualifications
- High school diploma or GED required.
- Prior experience in dispatching, EMS, or related fields preferred but not required.
- Proficiency in using computer-aided dispatch (CAD) systems preferred (training provided).
- Strong verbal and written communication skills.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Familiarity with medical terminology and EMS operations is a plus.
- Proficiency with basic computer applications, such as Microsoft Office Suite.
- Willingness to work flexible schedules, including nights, weekends, and holidays.
Physical and Environmental Requirements
- Ability to sit for extended periods while using computers and communication equipment.
- Work in a dynamic, high-pressure call center environment.
Why Join Guardian Elite Medical Services?
- Competitive pay and benefits package.
- Opportunity to grow and develop within a supportive team environment.
- Be part of a company dedicated to serving the community with excellence and compassion.
How to Apply
Submit your application through our PayChex Flex portal. For questions or additional information, email us at info@gemslv.com.
Guardian Elite Medical Services is an equal opportunity employer and values diversity in its workforce.
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