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Title

Food and Beverage Manager 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Food & Beverage  
Description

SUMMARY

The primary responsibility of the Food & Beverage Manager is to coordinate, supervise, and direct hotel food and beverage operations across the restaurant outlets and banquet department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

  • Maintains guest service as the driving philosophy of the operation

  • Personally demonstrates a commitment to guest service in responding promptly to guests' needs

  • Committed to making every guest is satisfied

  • Meets or exceeds guest satisfaction measures

  • Ensures hotel standards and services contribute to the delivery of consistent guest service

  • Implements and practices guest service initiatives and performs to Hotel Standards

Food & Beverage Manager Operations

  • Monitor department performance within banquets, and outlets.

  • Create schedules, monitor time and attendance of employees, manage labor costs through efficiencies.

  • Ensure the Outlet and Banquet employees are performing to established service standards

  • Maintain a thorough working knowledge of Toast register system including procedures and paperwork.

  • Work with the conference and event planners to ensure event details are clearly communicated and precisely followed.

  • Follow the Manager's opening and closing checklists when opening or closing the outlets

  • Create timelines and staffing assignments for banquet events to ensure timely setup and service

  • Ensure staff are in proper uniform, with nametag and good hygiene is maintained.

  • Understand and appreciate the job requires late nights, weekends and consistently a significant hourly commitment.

  • Help employees acquire the skills to achieve their goals.

  • Understand that when people dine in hotels they expect to receive great service and hire team members who understand that and love to serve.

  • Maintain proper lighting and music levels in dining room. Menus must be clean and presentable.

  • Be completely knowledgeable of Hotel's emergency procedures and the responsibilities that are to be followed.

  • Immediately notify GM of any emergency, security threat or hazardous situation.

  • Use best judgment in handling any opportunities.

  • Record all opportunities to keep communication lines open.

  • Make sure all side work is done, tables are wiped, reset tables, floors are to be swept and mopped, everything is restocked, china and flatware and glassware is clean and properly put away.

  • Interview, hire and train according to standards servers, bartenders, banquet setup staff, audio-visual staff.

  • Attend weekly and daily meetings on time and prepared to contribute. Examples include GM stand up, BEO meetings, departmental meetings, property manager meetings.

  • Maintain positive attitude at all times and project a consistent company culture.

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.

  • Maintain regular attendance in compliance with Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.

  • Other duties as required

SUPERVISORY RESPONSIBILITIES

Manages and directs staff including recruitment, selection and development to achieve guest satisfaction and company goals and objectives.

 
Position Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • High School Diploma required.

  • At least three years supervisory position held in restaurant, banquet operation or hotel with Toast knowledge a plus

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

LANGUAGE AND MATHEMATICAL SKILLS

  • Ability to read and speak English and comprehend simple instructions, short correspondence, and memos

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

  • Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

CERTIFICATES, LICENSES, REGISTRATIONS

Serve Safe and RAMPS training

PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Individuals must be able to lift up to 30lbs.

  • Following proper lifting procedures.

  • Must be able to stand for 8 hour shifts.

  • Must be able to show leadership abilities.

  • Must have organizational skills and quick decision maker.

 
Full-Time/Part-Time Full-Time  
Shift Rotating Days and Nights  
Number of Openings  
Position Food and Beverage Manager  
Close Date  
Number of Openings 1  
Req Number FOO-26-00052  
Location Nittany Lion Inn  
About the Organization Scholar Hotels is an organization that believes in an entrepreneurial culture; where work is more than a job, it's a lifestyle. Employees work more as a team than in most companies; and in some cases, we are even like a family.
Some of the traits:
Treat People with Respect
We respect, trust, and provide the necessary base for a vibrant and sustainable corporate culture.
Help Team Members Stay Healthy
Provide excellent health benefits and encourage wellness through vendor discounts and onsite health assistance.
Open Doors to Communication
Create an environment where people can interact with each other, support on another, and recognize each other's effects and achievements. Create positive rewards for positive behavior. Share information so that team members are aware of the direction of the company and are involved in its growth. Offer incentive programs to reward effort and improve quality of life.
Build Camaraderie
Make time for people to get to know each other and the company by holding offsite meetings to build team spirit and discuss where the company is heading. Share business plans, and discuss issues and ideas raised by our strategies.
 

This position is currently accepting applications.

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