Share Email Opening Apply Now Title Customer Service Representative   Open Date 3/12/2026   Position Customer Service Representative   Category Customer Service   Description KEY DUTIES AND RESPONSIBILITIES: Resolves customer service problems relating to delivery, time, quality issues, pricing, etc. Assist with inside sales. Enters sales order(s) into computer; receives approval of order(s) from production planning and accounting; transmits approved order(s) via computer; prints hard copy of order(s). Solicits business from new and existing Company customers. Assists with forecast development. Receives complaint(s) from customers, ascertains where problem(s) may exist. Refers complaint or service failures to designed departments for investigation. Follows-up with customer to ensure that the problem(s) do not occur again. Receives, reviews, and logs all correspondences made by sales department. Performs other duties at or above the same skill level at the discretion of the Supervisor. Overall awareness and understanding that Hope Global operates within the EMS 14001 & QMS 16949 management systems. Additional training over the course of the employee's tenure will be given as needed or required and in accordance with the criteria specified in ESP7.2/QSP 7.2.1Training Awareness and Competence.   Exempt/Non-Exempt Non-Exempt   Full-Time/Part-Time Full-Time   Location Cumberland, RI   Pay Range $18   Shift First   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Senior Systems and Network Administrator in Cumberland, RI Posted on: 1/13/2026 [Apply Now]

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