Email Opening Apply Now Title Customer Service Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Customer Service   Description This position is responsible for providing exceptional customer service via phone and email, delivering timely information, addressing customer inquiries, and resolving issues efficiently. Respond to customer inquiries via phone and email in a professional and timely manner. Process customer orders accurately and enter order information into the warehouse management system. Monitor inbound and outbound shipments and provide customers with shipment status updates. Process customer billing and invoicing accurately. Investigate and resolve customer concerns, shipment discrepancies, and service-related issues. Coordinate with steamship lines, carriers, and customers regarding freight availability and release dates. Maintain accurate records of customer interactions, orders, and shipment activity. Utilize internal systems and software to research issues and facilitate problem resolution. Collaborate with warehouse operations, transportation teams, and customers to ensure excellent service and on-time order fulfillment. Salary: $21- $25 an hour   Position Requirements Excellent phone and customer service skills Proficiency in Microsoft Outlook, Word, and Excel Knowledge of Warehouse Management Systems (WMS) preferred Strong problem-solving and conflict resolution abilities Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and accuracy Excellent verbal and written communication skills Ability to work effectively both independently and as part of a team Positive, energetic, and customer-focused attitude Strong organizational and time management skills   Full-Time/Part-Time Full-Time   Shift Days   Salary   Position Customer Service Representative   Division East Coast Warehouse & Distr Corp   Post Internal Days 0   Created By Bernadette Jaume   Number of Openings 1   Number Filled 0   Exempt/Non-Exempt Non-Exempt   Hiring Manager(s) Bernadette Jaume   Req Number CUS-26-00023   Open Date 9/28/2026   Location 1140   About the Organization   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Shipping & Receiving Coordinator in Dayton, NJ Posted on: 7/28/2026 [Apply Now] Other Jobs Within 60 Miles Product Manager in Elizabeth, NJ Posted on: 7/13/2026 [Apply Now] Shipping & Receiving Coordinator in Dayton, NJ Posted on: 7/28/2026 [Apply Now] Logistics Coordinator in Elizabeth, NJ Posted on: 9/16/2026 [Apply Now] Dispatch Manager in Elizabeth, NJ Posted on: 9/16/2026 [Apply Now] Billing Specialist in Dayton, NJ Posted on: 1/30/2026 [Apply Now]

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