Claims - Client Service Associate
The Claims - Client Service Associate is responsible for carrier/client collaboration and advocacy of commercial lines claims. This role involves managing and processing claims with precision and efficiency, working directly with multiple insurance company representatives and clients to manage claims costs across all lines of commercial insurance coverages. As a Claims - Client Service Associate, you will present services overviews and claims status reports at prospect and client renewal meetings, handle a book of business with the support of your team, and work closely with clients and other stakeholders to deliver high standards of customer satisfaction.
WHAT YOU'LL DO (Essential Job Tasks)
As a Client Service Associate, you will:
Key Responsibilities:
- Assist in managing property & casualty (P&C) claims across a range of commercial lines, including general liability, auto, workers' compensation, and property.
- Monitor claim status and follow up with carriers, third-party administrators, and clients to ensure timely resolution.
- Maintain accurate and up-to-date claims documentation in the agency management system (e.g., Epic, Sagitta).
- Provide claim status updates and summaries to account teams and clients.
- Assist in compiling loss run reports, claim trend analysis, and stewardship materials.
- Support the preparation of claim reviews and participate in client meetings when appropriate.
- Escalate complex or contentious claims to senior team members as needed.
- Collaborate closely with the service and placement teams to ensure continuity of service and support client retention.
WHAT YOU BRING TO THE TABLE (Knowledge, Skills and Abilities)
- 1-3 years of experience in insurance claims, brokerage, or carrier-side claims handling preferred.
- Experience with middle-market commercial lines highly desirable.
- Familiarity with insurance policy language and coverage fundamentals (GL, WC, Auto, Property).
- Proficiency with Microsoft Office Suite; experience with agency management systems a plus.
- Strong organizational and communication skills.
- Strong technology skills.
- Customer service mindset with a high degree of professionalism and empathy.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
WORKING AT SSP
Learn more about what we do: https://sspins.com/
We are Selfless, Stewards of our Partnerships.
We have a fantastic culture... https://www.youtube.com/watch?v=gOSuPIvJ2oQ
And we're here to support you!
PERKS/BENEFITS
- Flexible PTO
- Health Insurance (Medical/Dental/Vision)
- Safe Harbor 401K (We contribute 3% regardless of whether you do!)
- Dress For Your Day
- Flexible Work Schedule
- Clear Growth Path
- In-House Continuing Education
- Team Outings & Events
- Community Outreach
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Sterling Seacrest Pritchard participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. upon job acceptance.
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