Share Email Opening Apply Now Title Bilingual Customer Service Agent  About the Organization First Credit Services is a BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience and work with some of the most recognized brands in the world. We pride ourselves in our ability to build effective outsourcing programs to meet the exact requirements of each business partner no matter their size.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Customer Service   Description A Call Center Customer Service Representative is responsible for handling inbound and outbound customer calls, addressing inquiries, and providing support in a professional and efficient manner. The key responsibilities and requirements for this role typically include: Key Responsibilities: Customer Support: Answer customer inquiries regarding products, services, billing, technical issues, or account-related matters. Problem Solving: Identify customer issues or concerns and work towards resolving them promptly. Escalate complex cases to higher-level support when necessary. Product Knowledge: Maintain an in-depth understanding of company products, services, and policies to provide accurate information to customers. Communication: Communicate clearly and professionally with customers via phone, email, or chat. Record Keeping: Document customer interactions and transactions in the system for future reference and follow-up. Meeting Performance Targets: Adhere to key performance indicators (KPIs) such as call response times, customer satisfaction ratings, and resolution rates. Team Collaboration: Work closely with other departments or teams to resolve customer issues or provide feedback on common concerns.   Position Requirements Communication Skills: Ability to articulate information clearly and professionally. Problem-Solving: Strong critical thinking skills to address a wide range of customer issues. Empathy: Ability to understand and relate to customers' feelings and concerns. Patience: Maintain composure when dealing with upset or frustrated customers. Time Management: Ability to handle multiple tasks and prioritize efficiently. Computer Proficiency: Comfortable using call center software, customer databases, and other tools to assist customers High school diploma or equivalent (some roles may require a college degree). Previous experience in customer service or a call center is often preferred. Bilingual skills (if applicable) can be a valuable asset.\   Full-Time/Part-Time Full-Time   City Columbus   State Georgia   Keywords   Pay Range   Position Customer Service Agent   Close Date   Post Internal Days 10   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   Req Number CUS-26-00005   Open Date 3/24/2026   Location Georgia   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Part-time Customer Service Representative (On-Site) in Columbus, GA Posted on: 3/10/2026 [Apply Now] Other Jobs Within 60 Miles Part-time Customer Service Representative (On-Site) in Columbus, GA Posted on: 3/10/2026 [Apply Now]

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