Universal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery.
PREFER BACKGROUND SCREENING INDUSTRY EXPERIENCE
OVERVIEW
The Account Management Representative at Universal Background Screening serves as a strategic support partner to our Account Management team, playing a crucial role in maintaining and enhancing relationships with existing clients. This position combines analytical excellence with client service expertise to ensure optimal account performance and client satisfaction. The Account Management Representative will be responsible for managing client metrics, supporting business development activities, and serving as a key liaison between clients and internal teams to drive retention and growth.
The ideal candidate will have strong analytical and organizational skills, a collaborative mindset, and the ability to manage multiple client touchpoints while supporting both internal teams and external stakeholders effectively.
KEY RESPONSIBILITIES
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Maintain comprehensive client databooks, scorecards, and performance dashboards with accurate metrics, trends, and insights
REQUIRED QUALIFICATIONS
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3+ years of experience in professional customer service, account management, or client management role, with a focus on driving client growth.
PREFERRED QUALIFICATIONS
SPECIAL REQUIREMENTS
Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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