Share Email Opening Title Overnight Shelter Staff - TFFVS - $27.30/hr  About the Organization Do Good Multnomah is a non-profit organization that partners with the community to provide supportive housing and low-barrier emergency shelter to houseless veterans in the Portland Metro. We emphasize relationship-building, one-on-one engagement, supportive services, and direct community participation. The culture and care we strive to provide our shelter participants at Do Good Multnomah is extremely important to all of us. We believe it is essential to gain an understanding of our participants and the issues that they face. In this way, we are changing the way we serve houseless Veterans and non-Veterans in the Portland community. Our approach is simple: we offer all program participants our respect and we seek to honor their inherent dignity. While we are committed to providing participants with a safe, warm place to stay for the night, we are equally interested in forging meaningful relationships with them. These bonds allow our staff to serve as mediators and connectors between participants and a variety of service organizations in the Portland Metro area. Our organization is decidedly not neutral on matters of inclusion, diversity, equality, and anti-racism. We strive to be a place of refuge and safety for marginalized communities. We pay a living wage and offer opportunities for continued employee growth and development within the organization based on performance. All full-time employees are eligible for low-cost medical, dental & vision coverage starting the 1st of the month following their hire date. All employees are eligible & enrolled in our 401k program after 90 days of employment, regardless of full-time, part-time, or on-call status.   Description Title: Overnight Shelter Staff Salary: $27.30 Hourly Shift: 8:30pm-7:30am Alternating Wednesdays & Thursday-Saturday Classification: Non-Exempt, Full-Time, Union Represented Location: Thayer Family Foundation Veteran’s Motel Shelter Reports To: Program Manager This position has an introductory probationary period of 90 days. All work is completed in-person; this is not a remote position.   THE POSITION: The Overnight Shelter Staff plays a key role in ensuring the safety, comfort, and wellbeing of participants during overnight hours. This position provides direct support to Veterans residing in the Thayer Family Foundation Veterans Motel Shelter, maintaining a calm, secure, and trauma-informed environment while responding to participant needs with empathy and respect. Responsibilities include supporting participant safety and wellness, distributing meals and supplies, conducting routine perimeter checks, addressing behavioral concerns through trauma-informed de-escalation techniques, maintaining accurate and timely documentation, and ensuring overall cleanliness and safety of the shelter environment. This position also collaborates with daytime team members to ensure continuity of care and may occasionally assist with tasks such as completing service applications, obtaining signatures, and other follow-up activities that could not be completed during the day.   THE PROGRAM: The Thayer Family Foundation Veterans Motel Shelter offers safe, supportive, and trauma-informed services for Veterans who are committed to an abstinence-based lifestyle. The program serves up to 18 adult participants, including historically marginalized Veterans who are part of the LGBTQIA2S+ and BIPOC communities. The program provides compassionate, Veteran-centered services, including Peer Support and Recovery Mentorship, housing and resource navigation, assistance with addressing medical and mental health needs, personal finance and budgeting guidance, and more. Staff collaborate closely with participants to ensure they have access to the support and resources needed to maintain their individualized recovery plans during their stay. Program staffing includes Certified Alcohol and Drug Counselors (CADCs), Certified Recovery Mentors, Peer Support Specialists, and other roles as determined by program needs. Do Good Multnomah’s definition of a Veteran is intentionally inclusive—our programs welcome all Veterans, regardless of federal eligibility status. This includes members of the Reserves with fewer than 180 days of active duty and Veterans with less-than-honorable or dishonorable discharges.   CONFIDENTIALITY AND PERSONAL HEALTH INFORMATION (PHI): This position will have access to Protected Health Information (PHI) during the course of work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, participant demographic information in the case management system, and related data. The employee is required to review the content of these records only to the extent necessary to accomplish assigned tasks. In addition, this position must comply with 42 CFR Part 2, which provides specific confidentiality protections for substance use disorder (SUD) treatment records. This means that any information identifying an individual as receiving or having received SUD treatment may not be disclosed without the individual’s written consent or as otherwise permitted under federal law. All staff are required to maintain strict confidentiality in accordance with state and federal regulations and Do Good Multnomah’s internal privacy and data security policies. Any actual or suspected breaches must be immediately reported to a supervisor.       Position Requirements ESSENTIAL DUTIES & RESPONSIBILITIES: Build and maintain trusting, respectful relationships with participants, fostering open communication, and encouraging ongoing feedback to support their goals and program improvement. Provide overnight supervision and support to participants, ensuring a safe, stable, and welcoming environment. Conduct regular safety and perimeter checks throughout the facility and grounds. Respond to participant requests for food, hygiene supplies, blankets, and other basic needs. Apply trauma-informed, de-escalation, and motivational communication techniques when addressing behavioral concerns or conflicts, ensuring dignity, empathy, and respect for all participants. Monitor the overall safety and wellbeing of participants, notifying on-call staff or emergency services as appropriate. Document all relevant participant interactions, incidents, and observations accurately and in a timely manner within required case management systems. Maintain accurate, up to date physical and electronic records utilizing the Homeless Management Information System (HMIS), CaseWorthy and other platforms/programs as needed to document all engagement with participants (i.e. daily shelter notes, write-ups, critical incident reports, etc.). Assist other program staff with processing/documenting participant intakes and exits as needed. Collaborate with daytime team members to ensure effective handoffs and continuity of care, including follow-up on participant needs or service coordination. Maintain organized and compliant participant and site records, adhering to HIPAA, 42 CFR Part 2, and all Do Good Multnomah confidentiality policies. Support daily shelter operations including meal service, supply distribution, and inventory tracking. Assist with maintaining a clean, safe, and sanitary environment by completing routine cleaning and sanitation duties in compliance with OSHA and Oregon Health Authority safety standards. Tasks may include disinfecting surfaces, collecting and disposing of trash, restocking supplies, washing linens, ensuring safe disposal of sharps and biohazards, assisting with room turnovers or cleanouts, and managing heat treatment of items entering or leaving the site, with or without reasonable accommodation. Participate in team meetings, ongoing training, and process improvement activities as scheduled. Complete all required organizational and safety trainings, including OSHA and OHA-mandated courses, by assigned due dates. Maintain consistent, clear and respectful communication with all participants, staff, referrals, community partners, and venders. Maintain effective communication with all staff, programs, and community partners. Adhere to all state and federal privacy and security regulations applicable to the program, and to Do Good Multnomah’s policies and agreements regarding confidentiality, privacy, and security. Perform other job-related duties as assigned.* *The essential duties are intended to describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   SKILLS & ABILITIES: Understanding of houselessness and the systemic factors and barriers that contribute to houselessness. Demonstrated ability to work with individuals with serious and persistent mental illness (SPMI) and/or substance use disorder in a manner that promotes recovery and dignity. Knowledge of recovery resources and other service providers in North Portland and the greater Portland Metro area. Knowledge of and experience with addressing and supporting an escalated participant through proper trauma-informed de-escalation and engagement techniques. Ability to maintain calm and compassion under pressure. Strong understanding of Housing First, Trauma-Informed Care, and Harm Reduction models. Ability to use motivational interviewing techniques, strengths-based advocacy, and trauma-informed care with staff and participants. An understanding of houselessness and the systemic factors and barriers that contribute to houselessness. Ability to treat unhoused people with dignity and respect. Ability to analyze complex problems and provide effective solutions, utilizing systematic and analytical approaches to make informed decisions that meet participants’ needs and align with the organization's goals and values. Demonstrated ability to work independently, problem solve, and complete tasks in a timely manner. Ability to organize multiple high-priority tasks in a fast-paced environment. Ability to positively interface with businesses and neighbors who may not be immediate supporters of the work being accomplished, and to represent the program/organization in a manner that promotes trust and ethical behavior. Willingness to take time to understand the points being made and ask questions as appropriate. Consistent, clear/direct, and courteous communication with participants, staff, referrals, community partners, and vendors. Ability to communicate clearly and concisely both verbally and in writing. Ability to maintain appropriate professional boundaries with both participants and staff, including utilizing discernment to know what is appropriate to share and what is confidential. Ability and willingness to treat all co-workers and clients with respect and dignity, while being mindful of diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, genders, and sexual orientations. Ability and willingness to engage in Do Good’s diversity, equity, inclusion, and anti-racist work at the full-staff, program-specific, and individual levels. Commitment to ongoing DEIA learning, growth, and development, including managing one’s own internal biases and judgments. Willingness to engage with a new program within a rapidly expanding organization, including the ongoing development/improvement of program processes as the program grows and develops. Ability to maintain calm and compassion under pressure. Ability to reliably and consistently utilize the organization's technology systems, including time tracking software, Microsoft Office, and Adobe Suite programs.   MINIMUM QUALIFICATIONS: Previous experience working with houseless or formerly houseless individuals battling housing barriers, substance, opioid and/or alcohol use disorder, and/or mental health disparities in an abstinence-based recovery setting, and/or an equivalent combination of education and experience. Strong understanding of Housing First, Trauma-Informed Care, and Harm Reduction. Current Oregon Food Handler’s Card, or ability to obtain one within first 90 days of employment. Must be able to pass a pre-employment drug screening in accordance with organizational policy and applicable state/federal regulations. Must successfully complete a pre-employment background check. Because this program operates within a designated school zone, certain convictions involving harm to minors or other vulnerable populations may disqualify applicants.   PREFERRED QUALIFICATIONS: Veterans are strongly encouraged to apply. Experience with or without lived experience in houselessness and/or substance use disorder is valued. Experience working in social service and/or nonprofit settings.   PHYSICAL REQUIREMENTS & WORKING CONDITIONS: This position requires the ability to perform routine tasks in an office and residential shelter environment. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with arms, talk, and hear. The employee may be required to stand, walk, bend, lift or move objects weighing up to 50 pounds, and navigate stairs. Work may involve exposure to varying noise levels and interactions with individuals experiencing behavioral or emotional distress.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.   Studies have shown that BIPOC, non-males, and members of the LGBTQIA2S+ community are less likely to apply for jobs unless they meet all of the qualifications in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don't meet every minimum qualification described or are unsure if your professional, volunteer, education, or lived experience could be considered transferrable to this position.   Full-Time/Part-Time Full-Time   Classification Union Represented   Open Date 11/14/2025   Close Date 12/7/2025   Req Number SOC-25-00051   EOE Statement Do Good Multnomah is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability status, protected Veteran status, or any other characteristic protected by law. Veterans' Preference: Former military personnel or their spouse that have been verified as a “Veteran” under ORS 408.225 will receive an interview if demonstrate that they meet the minimum qualifications and all special qualifications of the position. Veteran and Veteran spouse applicants may demonstrate that they meet the minimum and special qualifications of a position and have obtained any skills or attributes requested or required by the employer through education, work experience (including military), relevant life experience, or by showing that they have “transferable skills” i.e., skills obtained through military education or experience that substantially relate, directly or indirectly, to the position. Veterans’ Preference laws do not guarantee the Veteran a job. Positions are filled with the best qualified candidates as determined by the hiring manager(s) of the position. Additional Veterans' Preference information can be found at oregon.gov/boli/workers/pages/veterans-preference.aspx   This position is currently not accepting applications. To search for an open position, please go to http://DoGoodMultnomah.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Bookkeeper - $30.30/hourly in Portland, OR Posted on: 6/15/2026 [Apply Now] Other Jobs Within 60 Miles Bookkeeper - $30.30/hourly in Portland, OR Posted on: 6/15/2026 [Apply Now] Follow us

 

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