Summary
Under the direction of the Claims Director, the Personal Lines Adjuster I is responsible for investigating, evaluating, and resolving personal auto claims of low to moderate complexity. The adjuster ensures fair and timely claim resolution through strong coverage analysis, accurate damage assessment, and exceptional customer service. This position does not handle bodily injury or medical-related claims.
Essential Functions
Pursuant to Company business strategies and good faith claims practices:
- Investigate assigned personal auto physical damage and homeowner property claims to determine coverage, cause of loss, and extent of damages.
- Review and interpret personal lines policy forms and endorsements to confirm coverage applicability.
- Obtain recorded statements, repair estimates, photos, and documentation needed to evaluate claims.
- Coordinate inspections, appraisals, and repairs with vendors, independent adjusters, and repair facilities.
- Evaluate estimates, determine depreciation, and negotiate settlements within authorized limits.
- Identify potential subrogation or recovery opportunities and refer as appropriate.
- Maintain detailed and accurate file documentation that supports claim decisions and complies with company standards.
- Communicate promptly and professionally with insureds, agents, and vendors to ensure high-quality customer service.
- Maintain compliance with state regulations, company procedures, and fair claims handling requirements.
Job Requirements, Knowledge, Skills and Abilities
- High school diploma or equivalent required; Bachelor’s degree in a related field preferred.
- Minimum of two (2) years of experience handling personal auto claims.
- Strong understanding of insurance coverage interpretation, estimating principles, and claim file documentation.
- Excellent verbal and written communication skills, including negotiation and conflict resolution.
- Proficiency with Microsoft Office and claims management systems.
- Strong organizational skills with the ability to manage multiple files in a fast-paced environment.
- Must be available to work during disaster or catastrophe situations (including nights/weekends) as required.
- Holds a Georgia Adjusters License or must acquire license within six months of employment.
- Proficiency in Microsoft Office and claims management systems.
Desired Knowledge, Skills and Abilities
- Knowledge of personal lines insurance policies.
- Familiarity with estimating systems and vendor networks for auto claims.
- Understanding of auto body materials, repair methods, and vehicle repair processes.
- Awareness of subrogation, salvage, and recovery procedures.
Compensation
- Commensurate with experience
- Performance-based incentives
Benefits Package
- 401(k) company match up to 6% eligible upon hire
- Medical, dental & vision, including company paid Life insurance and long-term disability
- Health care flexible spending accounts
- Paid time off
- Parental & family leave; military leave & pay
- Employee Referral Incentive
- Career Development & Continuing Education Assistance
Physical Conditions/Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
|
Established in 1968 Southern Trust Insurance Company is a multi-line Company offering complete insurance and related coverage in Georgia. The Company is licensed in the states of Georgia, Tennessee, and South Carolina. The home office is in the Southern Trust Building in Macon, Georgia.
Southern Trust has maintained an 'A' (excellent rating) by the A. M. Best Company for more than twenty consecutive years, as an indicator of the Company's financial strength, performance, and ability to meet obligations to our policyholders.
Southern Trust offers a competitive compensation and benefits package which offers health, dental, vision, life and disability insurance. We offer a 401K savings plan with a generous match, flexible spending accounts, paid leave and holidays, and business casual dress. Southern Trust is built upon teamwork and equal opportunity.
|
Click here for technical assistance.
