The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.
A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.
WHO ARE WE LOOKING FOR?
The ideal candidate is a motivated self-starter with a strong desire to grow into a leadership role. They bring an entrepreneurial mindset, a genuine passion for hospitality, people, and food & beverage, and a commitment to continuous professional development. Thriving in fast-paced, start-up-style environments, they value collaboration and take pride in being a dependable team player. Candidates should demonstrate strong hospitality instincts, a dedication to delivering highly personalized guest experiences, and a commitment to upholding high standards and expectations in all aspects of their work.
ABOUT THE MANAGER IN DEVELOPMENT PROGRAM
The Manager in Development Program is a one-year program beginning on the participant's start date, with exact timing determined at the discretion of the ‘Quin House. Participants will primarily work within the Food & Beverage department and assume responsibilities comparable to those of a Food & Beverage Supervisor. In addition to hands-on operational experience, the program expands these responsibilities through a structured development framework that includes supplemental educational sessions, mentorship, networking opportunities, project-based learning, and other professional growth initiatives.
PRIMARY RESPONSIBILITIES
Supervise AM, Mid or PM shifts for the various ‘Quin House restaurants, including seasonal offerings and banquets. The Manager in Development is responsible for running the shifts in the absence of the Restaurant Manager/Restaurant Assistant Manager in accordance with The Quin service standards and ensuring high member satisfaction and exceptional dining experience. The Manager in Development takes part in extra educational, interactive training and experience.
ABOUT THIS ROLE
- Provide leadership and instill a culture and work environment based upon respect, providing opportunities for staff to learn, grow and develop their abilities through training employees, creating a positive, productive working environment.
- Progressively lead shift operations, including pre-shift planning, floor management, and post-shift wrap-up.
- Learn to manage the dining room flow, including reservations, pacing, and member experience optimization.
- Handle member interactions, including elevated service recovery and personalized engagement .
- Assist in scheduling, staffing levels, and labor management to meet business needs.
- Participate in hiring processes, including interviewing and onboarding new team members.
- Develop a strong understanding of The Quin's service standards and ensure consistent execution during service.
- Collaborate with kitchen and bar teams to ensure seamless service and quality standards
- Analyze daily reports, sales mix and key performance indicators to understand business performance
- Provide opportunities for staff to learn, grow and develop their abilities through training of employees.
- Create a positive, productive working environment.
- Maintain F&B marketing and other marketing activities and club programming initiatives.
- Assume 100% responsibility for the quality of services provided.
- Fill in where needed to ensure guest service standards and efficient operations.
- Continually strive to develop the staff in all areas of professional development.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and members.
- Investigate and resolve member complaints regarding food quality and service.
- Complete projects delegated by Manager in a timely manner.
- Respond to member inquiries with regards to events and group reservations when required.
- Handle guest requests/complaints as necessary.
- Maintain inventory of supplies.
- Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests.
- Attend assigned training and events.
- Completion of MID Capstone Project.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, walk and frequently climb stairs. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.
REQUIREMENTS
- Graduate from a University or college with experience in one of the following concentrations: Hospitality Management, Culinary, Hotel Management, International Hospitality, Club Management, preferred.
- And/Or: At least 1-2 years of progressive experience in a hotel or restaurant.
- Service oriented style with professional presentation skills
- Reliable, focused and passionate individual who can lead by example
- A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team's work
- Good oral and written communication skills
- Detail oriented and excellent follow up skills
- Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
- Open availability and flexibility to work according to the needs of the business
- Comfortable with WORD, PowerPoint and Excel
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