The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.
A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.
WHO ARE WE LOOKING FOR?
The ideal candidate is an upbeat professional who enjoys providing members with a one of a kind hospitality experience. They enjoy being part of a start-up environment and are committed to be a team player. They have a desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards.
Primary Responsibilities
Providing a warm, welcoming experience for our members and their guests over the phone and via email. Communicate with members regarding reservations and act as a liaison between members, the Front of House, and food and beverage teams. Ensure that reservations are made and confirmed in compliance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience. Manage all incoming phone calls, directing members to the appropriate departments and managing tasks at hand.
ABOUT THIS ROLE
- Understands all policies, procedures, standards, specifications, guidelines for The Quin
- Answer all incoming phone calls, managing tasks and directing members to the appropriate department when requested
- Oversee and manage the Reservations Outlook inbox
- Manage day of reservations ensuring a smooth flow of reservations
- Review and manage future reservations, maximizing seating
- Assist with future reservations and bookings for special events
- Manage special events email inbox and reservations
- Work with the Reservationist Team to flag VIP and special occasion reservations and communicate them to management
- Alert restaurant team of any conflicting reservation times or problematic requests
- Assist F&B Managers with reservation confirmations, modifications and follow ups as requested
- Receive, track and own resolution of all incoming member requests
- Be attentive and present throughout your shift
- Alert the Ambassador and Reservationist Teams of any notable items
- Have a thorough knowledge of menus and current specials in all applicable venues
- Thorough knowledge of club policies, information, and guest rooms
- Assisting with printing menus
- Coordinating with culinary outlet chef with food allergens and dietary restrictions
- Coordination with beverage manager for any special wine or cocktail requests
- Finding new solutions to maximize the reservations
- Working with the Ambassadors and Reservationist Teams to cover the front desk as needed
- Detailed reporting of usage, emails, calls, duration, number of incoming outgoing calls
- Any additional tasks as assigned
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, and walk multiple flights of stairs. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.
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