The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.
A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.
Position: Assistant Director of Operations – Food & Beverage
Reports To: Director of Food & Beverage
WHO ARE WE LOOKING FOR?
The ideal candidate is a driven self-starter with an entrepreneurial spirit who is passionate about anything food & beverage, hospitality, people, talent development, and team building. This person enjoys being part of a start-up environment and are committed to being a team player. This candidate should have a demonstrated ability to think analytically about the business, keen financial acumen, excellent people leadership skills, improve proposed processes and initiatives, have an abundance of creativity, a desire to provide highly personalized services, a critical eye for detail, and have high expectations and standards for both themself and their team.
Primary Responsibilities
Responsible for working with the Executive Director of Operations, culinary, and food & beverage team to provide direction and leadership for the club’s restaurants. In collaboration with the Executive Director of Operations, the Assistant Director of Operations – Food & Beverage will drive the strategic direction of restaurant service, overseeing Café Q, Scottie’s, Pub, Reading Room, Little Bar, Sky Deck & Beverage. The Assistant Director of Operations – Food & Beverage is responsible for executing the vision of the leadership team for food and beverage, and leading relevant food and beverage managers and associates in achieving the operational and financial goals of their respective operations, monitoring their performance, and maintaining the facilities in accordance with The ‘Quin House’s world-class service standards.
ABOUT THIS ROLE
- Provide leadership to create a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
- Work with EDOO to oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, food & beverage, cleanliness and sanitation
- Develop and implement food & beverage strategy that aligns with organizational policies and goals
- Monitor and analyze each cost center’s financial performance and contribution to club’s profitability
- Monitor that all F&B preparation methods are in line with the concept, cost, and presentation and is presented in an acceptable manner.
- Hire, train, empower, coach and counsel food and beverage managers and staff and hold team accountable for all deliverables.
- Oversee service in all food and beverage assigned outlets to ensure standards of service are followed and ensure guest satisfaction are communicated, uploaded to member profile and applied in the operations.
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlets
- Coordinate operations with other club departments to ensure efficient member service
- Enforce and implement SOPs to increase member and employee satisfaction
- Understand and adhere to all policies, procedures, standards, specifications, guidelines and training programs for The ‘Quin House
- Assume 100% responsibility for the quality of products served, and services provided, through our core values, and dining specific standards.
- Perform purchasing and inventory responsibilities on a daily/weekly basis
- Fill in where needed to ensure guest service standards and efficient operations
- Continually strive to develop the staff in all areas of managerial and professional development
- Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
- Fully understand and comply with all federal, state, county and local regulations that pertain to health, safety and labor requirements of the club, employees and members
- Investigate and resolve member complaints regarding food quality, service, or accommodation
- Assume any and all additional tasks assigned to you by your direct supervisor or Leader at The ‘Quin.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms and frequently ascend and descend multiple flights of stairs. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.
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