Position: Director of Food & Beverage
Reports To: Executive Director of Operations
The 'Quin House is a multi award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.
A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.
WHO ARE WE LOOKING FOR?
The ideal candidate is a driven self-starter with an entrepreneurial spirit who is passionate about anything food & beverage, hospitality, people, talent development, teambuilding and people. They enjoy being part of a fast-paced multi-outlet environment and are committed to being someone who leads by example. This person should have big picture, strategic oversight but also the ability to roll up their sleeves and be on the floor with their teams. They should have a demonstrated ability to think analytically about the business, have keen financial acumen, excellent people leadership skills, an abundance of creativity, a desire to provide highly personalized services, have a critical eye for detail, high expectations and standards, and a desire to innovate and improve existing processes and initiatives.
Primary Responsibilities
Responsible for providing direction and leadership for the Club’s Food & Beverage team, in collaboration with the Executive Director of Operations, they will drive the strategic direction of food and beverage functions, encompassing a combination of premium dining outlets, lounges, bars, and in-room delivery. The Director of Food & Beverage is responsible for leading the entire food & beverage management team in achieving the operational and financial goals of each department; monitoring team and individuals’ performance, maintaining facilities in accordance with The ‘Quin service standards, and ensuring high member satisfaction and an exceptional experience for our members.
ABOUT THIS ROLE
Provide leadership to create a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, food & beverage and rooms quality, cleanliness and sanitation
Develop and implement food & beverage strategy that aligns with organizational policies and goals
Develop and recommend the annual budget, marketing plans and objectives, and manages within those approved plans
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Develop and monitor the rooms yield strategy to ensure budgeted occupancy and ADR are met.
Review menus and analyze recipes to determine labor and overhead costs and assign prices to menu items
Implement and maintain F&B marketing and other marketing activities and club programming initiatives
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
Coordinate operations with other club departments to ensure efficient member service
Implement procedures to increase member and employee satisfaction
Understand all policies, procedures, standards, specifications, guidelines and training programs for The Quin
Assume 100% responsibility for the quality of products served and services provided
Perform purchasing and inventory responsibilities on a daily/weekly basis
Fill in where needed to ensure guest service standards and efficient operations
Continually strive to develop the staff in all areas of managerial and professional development
Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and members
Assist in creating a dynamic menu for all outlets that evolves and changes on a regular basis
Investigate and resolve member complaints regarding food quality, service, or accommodation
All other tasks and duties as assigned
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, and climb multiple flights of stairs. This position will frequently require the ability to stand, walk; sit; use hands and reach with hands and arms, as well as balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.
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