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Title

Customer Service Representative - Bi-lingual 

EOE StatementSterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
 
Description

STERLING BANK Job Description

 

Job Title: Customer Service Representative - Retail Banking

 

Department: Retail Banking

 

Reports To: Branch Manager

 

FLSA Status: Non-Exempt

 

SUMMARY Processes various financial transactions and sells financial products and services. Strive to retain present clients and develop new business by extending high quality and efficient service. Be alert to needs of customers to suggest additional services or products by performing the following duties

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Represent Sterling Bank personably, efficiently and tactfully while in contact with the public either fact-to-face or by telephone.

 

Greet customers and thank them as they leave.

 

Cross-sells bank products and services including loan and investment referrals.

 

Facilitates daily financial transactions including opening new accounts, contacting customers with maturing certificates, processing deposits, withdrawals and check cashing.

 

Balances and verifies cash daily including ATM transaction entries.

 

Understands and complies with bank policies and procedures.

 

Assists customers with questions and concerns on accounts. Assists other Customer Service Representatives with balancing, solving problems as needed.

 

May order daily supply of cash, and count incoming cash.

 

Monitor branch for clean, orderly appearance.

 

Assists branch operations in implementing new policies and procedures in the branch system.

 

Maintains good attendance record and arrives to work in a timely fashion.

 

Must be able to work Saturdays.

 

Other duties may be assigned.

 

SUPERVISORY RESPONSIBILITIES None

 
Position Requirements

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and a minimum of one year Customer Service experience and/or training; or equivalent combination of education and experience. Candidates must be able to work Saturdays, speak English and be bi-lingual in Cantonese or Mandarin.  Requires good cash handling ability, capable of handling multiple projects effectively, customer service skills and must be computer literate.

 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Req Number RET-15-00002  
Location Los Angeles Branch  

This position is currently not accepting applications.

To search for an open position, please go to http://SterlingBankandTrust.appone.com



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