Share Email Opening Title Customer Support Representative   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Individual with strong communication skills who is detail oriented with the ability to multitask.  Responsible for validating on-line orders, coordinating all shipments and freight, handling shipment of backorders, obtaining credit approval, managing shipping discrepancies, and coordinating of returns. Phone support concentrating on dealer questions concerning availability, pricing, shipping, and invoicing issues Sales order and freight charges entry Documentation of shipments as required Invoicing and shipping discrepancies Manage assigned territory with open and back-orders reports Obtain dealer credit approval and provide dealer confirmations of orders Inventory vouching Arrange shipments on shipping schedules Assist TM with dealer close out paperwork: invoices, schedule pick up of equipment, provide BOL Handling shortage /damage claims Handling of return approvals and authorization forms Coordination of shipping show and photo shoot units Call dealer network and build communication with KIOTI Communicate the quarterly programs and specials with dealers   Position Requirements High School Diploma or equivalent required.  Minimum of  2 years Customer Service Experience.  Experience with handling difficult customers Ability to handle heavy workloads Excellent Phone skills Multitasking Skills Must be proficient with MS Word, MS Outlook and Excel.   Full-Time/Part-Time Full-Time   Shift Days   Travel Requirements Minimal   Position Customer Support Representative   Exempt/Non-Exempt Non-Exempt   Location Wendell - Headquarters   About the Organization Located in Wendell, NC, just minutes from Raleigh, KIOTI Tractor specializes in the sale and service of quality compact tractors, attachments, and implements. Since our first compact tractor was introduced in the USA in 1986, we have achieved rapid and on-going progress to become a leader among the nation's compact tractor brands. As a member of our team, KIOTI Tractor will support you with: 1. A competitive base salary 2. Paid Time Off 3. Medical/Dental benefits - 100% paid by company for associate 4. 401(k) with employer match If you have the drive to succeed with a fast growing industry leader with a proven track record of providing outstanding sales support, we have the job that can meet your expectations.   This position is currently not accepting applications. To search for an open position, please go to http://DaedongUSAKIOTITractorDivision.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us

 

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