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Title

Product Support Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

This position is responsible for assisting dealers with technical product questions on KIOTI tractors and products.  This position provides in-depth troubleshooting support on the following systems:

  • Diesel engines
  • Hydraulics
  • Transmissions
  • Air Conditioning
  • Electrical

Individuals in this position must have the ability and skill sets to clearly troubleshoot the above systems on the phone. Effective communication of verbal and written technical information is essential. Individuals must display sound judgment and proper assessment of all factors when dealing with difficult situations and customers. This position is also responsible for the administration and adjudication of warranty claims on KIOTI products. Typing and computer skills are required for administrative duties.

Key Responsibilities

  • Troubleshoot diesel tractor systems on the phone with KIOTI dealers
  • Communication of Technical Information on diesel tractor systems
  • Coordinate and conduct Technical Training Workshops
  • Reporting and follow-up of technical issues to Engineering
  • Adjudicate/process warranty claims
  • Write Technical and Safety Bulletins on diesel tractor systems
  • Perform as lead position when required
  • Perform key responsibilities with minimal supervision
 
Position Requirements

High School Diploma and 2-5 years of mechanical experience. Knowledge and experience with the following computer applications: Microsoft Word, Excel, Outlook, PowerPoint. Solomon, CRM and other applications are plus.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Travel Requirements  
Position Product Support Representative  
Exempt/Non-Exempt Non-Exempt  
Location Wendell - Headquarters  
About the Organization Located in Wendell, NC, just minutes from Raleigh, KIOTI Tractor specializes in the sale and service of quality compact tractors, attachments, and implements. Since our first compact tractor was introduced in the USA in 1986, we have achieved rapid and on-going progress to become a leader among the nation's compact tractor brands.

As a member of our team, KIOTI Tractor will support you with:
1. A competitive base salary
2. Paid Time Off
3. Medical/Dental benefits - 100% paid by company for associate
4. 401(k) with employer match
If you have the drive to succeed with a fast growing industry leader with a proven track record of providing outstanding sales support, we have the job that can meet your expectations.
 

This position is currently not accepting applications.

To search for an open position, please go to http://DaedongUSAKIOTITractorDivision.appone.com



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