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Title

Technical Support Engineer 

Description Would you enjoy working directly with external customers via email or phone to troubleshoot and solve their computer and systems problems? Do you possess the problem-solving skills needed to provide technical support for installation, deployment, and configuration issues in both local and network environments without being on-site? If so, you may be the next addition to our Technical Support Department.

Other essential functions for this position include, researching, responding to, and resolving customer problems; documenting solutions, customer interactions, and suggestions for improvements; and representing the voice of the customer on cross-functional teams. Our successful candidate will contribute to an environment that encourages information sharing and team-based problem resolution with a focus on resolving customer issues as quickly and effectively as possible.

 
Position Requirements - A bachelor's degree in information systems, a closely related discipline, or equivalent work experience
- Ability to project a confident and professional manner over the phone
- Ability to troubleshoot and solve complex technical problems
- Knowledge of application deployment/management technologies
- Knowledge of server systems, permissions, policies, and networking
- Work effectively both independently and on a team
- Excellent oral and written communication skills, exhibiting a mastery of the English language
- Ability to stoop, reach, bend, lift, and transport 50 pounds
- Commitment to support and apply Minitab's Vision Statement  
Full-Time/Part-Time Full-Time  
Location State College, PA  
About the Organization High Impact, Inc. is a full-service management and technical consulting firm. Our corporate headquarters is located in Lima, OH. We have over ten years of experience and a highly skilled, knowledgeable staff enables us implement the applicant tracking system that will facilitate company processes. We are committed to serving the unique requirements of our clients since 1998.

High Impact, Inc. offers an attractive compensation package with a competitive base salary, bonuses, 401k plan, health and life insurance.







 

This position is currently accepting applications.

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