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Title

Tech Support Helpdesk/Customer Support 

Category Customer Service  
Description

Position Description

The Customer Support/Tech Support candidate will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment and be able to effectively articulate solutions to the customer.

Essential Functions

  • First-tier support:
  • Answering all inbound calls to the Customer Support department
  • Identifying issues defined by customers
  • Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible
  • Logging case history and follow up on open cases for quality assurance and account retention
  • Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services
  • Keeping abreast of our solutions’ new features, functionality, and installation procedures
  • Attending all required department meetings and trainings
 
Position Requirements

Knowledge, Skills, and Abilities

  • Troubleshooting of PC-related issues
  • Team player
  • Ability to pick up new concepts easily with a passion to learn and self-motivation
  • Ability to multi-task effectively
  • Assertive and able to resolve customer issues with tact and diplomacy
  • Demonstrate a sense of urgency, drive, proven capability to develop, lead, and implement new initiatives with little supervision on an ongoing basis
  • Excellent communication skills required:
    • Verbally communicate clearly
    • Clarify problems or issues
    • Good listening skills
    • Professional and courteous
    • Positive attitude
 
Shift Various Shifts  
Salary Range $15-$17 per hour or commensurate with education, experience, and qualifications  
Reports to Support Department, Work Force Manager  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Open Date 9/15/2017  
Location Shift4 Corporation - HQ (Las Vegas, NV)  
EOE Statement Shift4 is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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