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Branch Manager- Tresidder Branch 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Pay Range Salary Range between $55,000 to $75,000 per year depending on experience.  
Travel Requirements As required between Branch locations within the Palo Alto Community.  
Work Hours Varies depending on the Branch Schedule of Events. Please discuss with hiring manager.  
Preferred Experience/Skills Supervisor and Coaching Experience; Excellent Written and Communication Skills, Proven Sales and Service, Financial Instituion Experience  
About the Organization We are a full service financial institution owned and operated by nearly 50,000 members of the Stanford Community, including Stanford University, Stanford Hospital & Clinics, Lucile Packard Children's Hospital and SLAC National Accelerator Laboratory. Our assets are over $1.7 billion and the quality of our expansive line of financial products and services is unmatched in the industry.

At Stanford Federal Credit Union (SFCU) benefits are an integral part of our total compensation package. Our program includes cost-effective, comprehensive health, dental, and vision coverage,income protection, and survivor benefit plans. In addition, we offer vacation and sick leave, paid holidays, and a 401(k) plan so employees can save for retirement.

Each person's situation is unique, so choice, wherever possible, is a key componet of our benefits. Each benefit helps meet an important need. Because we know it is the contribution of every member of the team, we want to recognize and reward each of you. That's why we provide competetive salaries and a comprehensive benefit program.

Please contact our Human Resources Team for further information about our Benefits Programs.
Category Banking  

The Branch Manager (BM) is responsible for developing a highly engaged, skilled and energetic service delivery team that is highly satisfied with their employment at the credit union.  Under the BM’s leadership, this team will excel at meeting their goals and building relationships with members and peers.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Strategic and Developmental Responsibilities:


Works collaboratively with the Vice President of Branch Operations to build a branch system that delivers an outstanding member experience.  Our business model requires a loyal, highly skilled workforce that is motivated to deliver amazing service.  The BM will identify gaps between the service experience that we seek to deliver and the actual state and work across departmental lines to address these gaps.  The following are examples and not intended to be an all-inclusive list of the responsibilities:


  • Setting branch goals and metrics
  • Producing production and performance reports
  • Identifying staff training needs
  • Identifying tools to improve the staff and/or member experience
  • Identifying processes, rules, etc. that cause member aggravation and suggesting enhancements
  • Participating in expanding member relationships through proactive sales efforts
  • Identifying ways to enhance employee satisfaction


This position will be the primary branch team person to lead or participate in projects that impact the branch team.  It is also responsible for the development and accomplishment of an annual operating plan and budget results, consistent with the overall strategic plan of the Credit Union.


Operational Oversight:

Assists employees in providing high quality service to members and peers


Develops suggestions to improve efficiency and effectiveness in the branch system


Develops suggestions for new tools to enhance employee productivity 


Plans, schedules and staffs branch location(s)


Prepares periodic reports for example sales volume, potential sales, and areas of member education and relationship management


Is responsible for transporting one’s self between SFCU offices.


Risk and Security Management:


Directs and coordinates activities to implement institution's policies, procedures, and practices concerning branch operations


Available to become a notary and a medallion signature guarantee holder


Is responsible for appointing a safety officer to ensure safety and security information is being communicated to staff


Conducts quarterly emergency response drills and robbery training for their staff.


Oversees audit functions


Is responsible for compliance with all required regulations and polices, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations



Maintains a positive work atmosphere by acting and communicating in a manner so that the employee(s) harmonizes with members, vendors, co-workers, and management.



Manages one to two subordinate supervisors who supervise a total of 8-12 employees in the Branch Operations. Is responsible for the overall direction, coordination, and evaluation of assigned unit(s).


 Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



B.A or B.S preferred with five to seven year experience in a Branch Manager position; or equivalent combination of education and experience.


Demonstrated success in leading a branch team to achieve goals



Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of members or employees of organization.



Ability to work with mathematical concepts such as probability, interest calculations.



Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.





Must have personal computer skills including proficiently skilled with Microsoft Word, Excel, PowerPoint and Outlook.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to sit.  The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Revised:  November 4, 2013



This position is currently not accepting applications.

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