Experience Experience in customer service preferred. Experience working with students, preferably in a community college environment. Must be able to demonstrate high level of proficiency in Microsoft Excel and Word. Additional experience with various computer software programs is a plus. Must have experience in word processing, budgets, proposals and various reporting documents.
Education GED or high school diploma required. Associate degree preferred. Additional coursework in computer applications and public speaking preferred.
Interpersonal Skills Strong interpersonal skills and ability to respond to matters of urgency to students/stakeholders and work closely with other departments. Work involves much personal contact with others inside and /or outside the college for purpose of giving and obtaining information, building relationships or soliciting cooperation. Ability to provide courteous, professional customer service in a high-volume environment.
Technical Skills Working knowledge of current and emerging computer hardware and software, including relevant ERP systems and all Microsoft Office products. Working knowledge of Power Campus.
Other Skills Perform basic data entry functions for the work assignment. Exercise tact, patience, initiative, persistence, and good judgment when helping inquirers with problems. Capable of working with a diverse student/staff population at various levels. Documented ability to exercise sound judgment. Demonstrate a pleasant, outgoing personality, a stable and courteous disposition, and a record of dependability. Quickly identify students’ needs and route them to the appropriate staff person. Concentrate in a busy environment with frequent interruptions to the work flow.
Physical Requirements The work is mostly sedentary; however, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to perform the work.
Work Environment Regular exposure to favorable conditions such as those found in a normal office.