Share Email Opening Title Senior Student Accounts Specialist  About the Organization NCU was founded with the goal of providing accessible, high-quality, online graduate degrees to working professionals. No other university can match NCU's uniquely flexible approach to online learning, which includes weekly course starts and personal one-to-one mentoring from our professionally seasoned, all-doctoral faculty in a class size of one. With no residency requirements, NCU is perfect for the independent, self-motivated student who seeks a world-class education no matter where they live! Across all four of our Schools - the School of Business & Technology Management, School of Education, School of Psychology, and School of Marriage & Family Therapy - NCU is committed to helping students achieve academically to become valuable contributors to their communities and within their professions. With administrative offices in Prescott Valley and Scottsdale, Arizona, and San Diego, California, as well as students, alumni and faculty in more than 50 countries, NCU is an excellent choice for professionals around the world who share our passion for excellence. We envision growth trends to continue, and eagerly seek highly-credentialed and enthusiastic individuals to join our team.   Description Have you ever heard the saying, “A company is only as good as the people it keeps?” At Northcentral University, we strongly believe that our University is only as good as our team of staff, faculty and students around the world united by a commitment to excellence, innovation, diversity and accountability. We celebrate personal and professional growth and desire to see our team members fully realize and reach their potential. When you join the Northcentral team, you will enjoy a challenging, but positive and fun work environment that promotes productivity, achievement and fulfillment. If you are passionate about making a difference and are ready to be challenged and inspired in your daily work as part of a growing, success-oriented company, then we want to hear from you! Who We Are: Northcentral University (NCU) was founded with the goal of providing accessible, high-quality, online graduate degrees to working professionals. Students have the opportunity to earn a degree from a regionally accredited university in the areas of business and technology management, education, psychology and marriage and family therapy while working One-to-One with members of our 100% doctoral faculty via advanced delivery modalities. NCU is committed to helping students achieve academically and become valuable contributors to their communities and within their professions. With administrative offices in Prescott Valley and Scottsdale, Arizona, as well as students, alumni and faculty in over 50 countries, NCU is an excellent choice for professionals around the world who share our passion for excellence. We envision growth trends to continue, and eagerly seek highly credentialed and enthusiastic individuals to join our team. SUMMARY This position is responsible for maintaining Student accounts with minimal supervision and provides support for the Student Account Specialists Team. This position also coordinates other functions relative in keeping accurate student financial records for the University.  In summary, we are seeking a professional with the ability to multi-task and also very detail oriented.   ESSENTIAL DUTIES AND RESPONSIBILITIES Serves as customer service liaison between students and the University regarding Students’ financial accounts. Responds to emails and phone calls in a timely manner. All emails and phone messages will be returned within 24 business hours. Implements the accounts receivable process by following established procedure for processing student course requests, suspensions, and dismissals. Ensures that invoices created by eBill are accurate. Conducts customer service research and response. Establishes payment plans for Financial Aid students with the FFA-Monthly payment option. Ensures that all students’ monthly payments are processed. Processes adjustments to students’ accounts in Great Plains. Ensures students submit Military Tuition Assistance & Employer Voucher documentation for proper billing. Initiates the process of credit card / eCheck refunds through SecureNet and daily reconciliation. Notifies Students of credit card declines, expired credit cards, or any other issues with payment information. Audits students reflecting LOK tuition rates for all appropriate fees. Responsible for warning students of non-payment for courses. Ensures that balances are kept to a necessary minimum. Works the account receivables for active students to enter into payment plan. Processes manual third party payments on behalf of the students’ account. Works with escalated student issues. Serves as resource for Student Account Specialist Team. Ensures that Student Account Specialist team is completing scheduled tasks effectively and efficiently. Schedules and re-schedules student payments through RoadRunner. Serves as back up for Student Account Manager and Student Account Specialists.  Follows up with Financial Aid with students that have outstanding balances. Works with the Marketing Team to ensure Scholarship Matrix is kept updated at all times. Works as liaison with Academic Advisors to ensure that student are not placed into new course with a balance due on their account. Notifies SAS Team regarding any shortfall of Financial Aid Funds for students. Serves as back up for NG process.  MISCELLANEOUS Forward emails and voice messages from General Accounting inbox to the Student Account Specialists Reconciliation of SecureNet Credit card reconciliation through RoadRunner Lock and unlock courses per Student Account Specialist Back-up transcript invoices, payments, account review, and approval Back-up graduation invoices, payments, account review, and approval Great Plains – enter courses and scholarship codes RoadRunner payment updates or adjustments Creates files for new students. Performs monthly Scholarship Audit. Reviews adjustment requests from Student Account Specialist prior to submitting to Student Accounts Manager.  OTHER  Performs additional duties as assigned by Accounting Supervisor, Accounting Manager, Controller, and CFO which may include but are not limited to maintaining accounting spreadsheets.     Position Requirements   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Must have two years of customer service / telephone skills / record keeping. EDUCATION AND EXPERIENCE  High School Diploma or Equivalent required. An AAS Degree is preferred but not required. Four years of experience in customer service is preferred. COMMUNICATION SKILLS Excellent written and oral English language skills.  Exemplary customer skills required.  Must have dealt directly with customers via telephone and email. MATHEMATICAL SKILLS Ability to work with and apply mathematical and accounting principles.  Two or more years of accounting experience is a plus.  Must be able to comprehend student / accounting statements. REASONING ABILITY Ability to apply principles of logic or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbols, such as formulas, scientific equations, graphs, etc. Ability to problem-solve in an effective manner. PHYSICAL REQUIREMENTS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The physical requirements for performing the essential functions of this position require the employee to be able to:   Sit, stand, kneel, walk, and reach. Be able to lift, push, pull, and/or move up to 20 pounds. Hear well enough to communicate with others. Read a computer screen and written material. Specific vision abilities required by this job include close vision and color vision. Write, type, and use the phone system. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What We Offer: In addition to excellent earning potential and a comprehensive benefits package—including medical, dental, vision, 401K, paid holidays and PTO—Northcentral University supports the professional growth of its team members through education benefits, growth opportunities and room for advancement.  Are you ready to take advantage of this exciting opportunity to join a growing team of passionate individuals who work together to change lives through higher education?    Apply today!   Full-Time/Part-Time Full-Time and/or Part-Time   Category Accounting/Finance   Exempt/Non-Exempt Non-Exempt   This position is currently not accepting applications. 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