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Title

Loan Services Representative 

Category Loan Services  
Description

Summary:  This position will be primarily responsible for all servicing related loan transaction records, including but not limited to, payment history, escrow transactions, customer inquiries, complaint resolution, credit bureau reporting, participation transactions, investor records and regulatory compliance. 

 

Individuals in this position should possess fundamental knowledge of principles, practices and procedures and have the ability to complete varied assignments. Assignments may require individuals in this position to use some originality and ingenuity.  Individuals in this position should have the ability to improve communications within the department as well as support and implement change.

 

Essential Job Duties & Responsibilities: include the following.  Other duties may be assigned.

  • Ensure accuracy of the loan terms and conditions reflected within the bank’s core operating system and related systems.
  • Ensure accurate and timely posting of all loan account transactions.
  • Ensure accurate and timely real estate property tax reporting using Tax Tracking Software; provide management with accurate and timely tax status reporting.
  • Responsible for accurate and timely reporting to all bank investors to include validating investor settlement related accounting transactions.
  • Maintenance of an effective and efficient escrow accounting process including, but not limited to, annual and short-year analysis, escrow interest applications, escrow deposits and escrow disbursements.
  • Ensure accuracy of general ledger accounts affected by servicing related loan transaction activity.
  • Provide file reviews related to Customer Identification Program (CIP).
  • Responsible for accurate and timely processing of loan participation transactions.
  • Providing accurate and timely payoff quotes.
  • Processing accurate and timely account verifications.
  • Responsible for monitoring escrow transactions related to collateral damaged insurance claims and effectively facilitating the process flow for disbursements.
  • Responsible for processing timely disbursements of Construction Loan advances.
  • All aspects of credit bureau reporting including the accurate and timely response to credit disputes and complaints.
  • Implementation and maintenance of various software used for collateral tracking purposes.
  • Implementation and maintenance of a timely paid loan process.
  • Balances and files claims for Credit Life and Accident & Health Insurance accounts.
  • Responsible for accurate and timely Small Business Administration reporting.
  • Provides excellent written and oral communication relative to Customer loan inquiries.

 

 

Supervisory Responsibilities:

This position has no supervisory responsibilities.

 

 
Location Admin Center, Wausau, WI  
About the Organization At IncredibleBank, we believe in our employees, our customers, and the impact we make in our communities. When your name is Incredible, it's a lot to live up to! And we feel it.

Because of that, we continually look to raise the bar, expect more out of ourselves and each other, break out of "traditional banking," and make our mark in an industry that needs a good shake-up! It's #HowWeIncredible  
EOE Statement IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.  

This position is currently not accepting applications.

To search for an open position, please go to http://IncredibleBank.appone.com



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