Share Email Opening Title Service Desk Analyst  About the Organization NCU was founded with the goal of providing accessible, high-quality, online graduate degrees to working professionals. No other university can match NCU's uniquely flexible approach to online learning, which includes weekly course starts and personal one-to-one mentoring from our professionally seasoned, all-doctoral faculty in a class size of one. With no residency requirements, NCU is perfect for the independent, self-motivated student who seeks a world-class education no matter where they live! Across all four of our Schools - the School of Business & Technology Management, School of Education, School of Psychology, and School of Marriage & Family Therapy - NCU is committed to helping students achieve academically to become valuable contributors to their communities and within their professions. With administrative offices in Prescott Valley and Scottsdale, Arizona, and San Diego, California, as well as students, alumni and faculty in more than 50 countries, NCU is an excellent choice for professionals around the world who share our passion for excellence. We envision growth trends to continue, and eagerly seek highly-credentialed and enthusiastic individuals to join our team.   Description Northcentral University was ranked one of the Best Places to Work in Phoenix in 2013 by the Phoenix Business Journal! Have you ever heard the saying, “A company is only as good as the people it keeps?” At Northcentral University, we strongly believe that our University is only as good as our team of staff, faculty and students around the world united by a commitment to excellence, innovation, diversity and accountability. We celebrate personal and professional growth and desire to see our team members fully realize and reach their potential. When you join the Northcentral team, you will enjoy a challenging, but positive and fun work environment that promotes productivity, achievement and fulfillment. If you are passionate about making a difference and are ready to be challenged and inspired in your daily work as part of a growing, success-oriented company, then we want to hear from you! SUMMARY: This position requires a self-motivated team member to support Northcentral University’s laptops, desktop computers and user applications. The candidate should possess strong knowledge of Microsoft Windows 7/8 operating systems, desktop and laptop computers, and printers, scanners, and other peripheral devices. In addition, the candidate should have solid knowledge of Microsoft Office, Outlook, and other Windows applications. The candidate should have excellent customer service skills and possess the ability to work independently or as a team. CORE RESPONSIBILITIES: Provides initial end-user support for all IT related issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and tickets for technical support. Documents, tracks and monitors trouble tickets to ensure a timely resolution. Provides excellent customer service ADDITIONAL RESPONSIBILITIES: Creates user accounts and maintains end-user security in various systems. Maintains and creates documentation for the Service Desk environment. Assists Desktop Support Specialists with Service Desk related issues.   Position Requirements QUALIFICATIONS: ITIL V3 Certificate in IT Service Management preferred Solid understanding of Microsoft Windows 7/8 Solid understanding of Microsoft Office 2010/2012 Solid understanding of Multifunction Printers/Copiers and desktop printers Basic understanding of Microsoft Networking Basic understanding of VPN Basic understanding of Macintosh Computers Strong understanding of Web/Videoconferencing Applications Strong oral and written communication skills Strong organizational skills Highly motivated and able to work independently or as a member of a team REPORTING: Reports to: Desktop Services Team Lead WHAT WE OFFER In addition to excellent earning potential and a comprehensive benefits package—including medical, dental, vision, 401K, paid holidays and PTO—Northcentral University supports the professional growth of its team members through education benefits, growth opportunities and room for advancement. Are you ready to take advantage of this exciting opportunity to join a growing team of passionate individuals who work together to change lives through higher education?   Apply today!   Must be authorized to work in the U.S. (Visa sponsorship not available). No agencies or recruiters, please.   Full-Time/Part-Time Full-Time   Category Information Technology   Exempt/Non-Exempt Non-Exempt   This position is currently not accepting applications. To search for an open position, please go to http://testncu.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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