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Title

Full Time Customer Service Representative 

Category Retail  
Description

Summary

This position is the Customer Ambassador for the bank with the overall purpose of providing quality and efficiency to customers who prefer face-to-face interaction with the bank. This position will have a thorough understanding of the customer's transaction requirements and be able to effectively communicate all available options to them.  They will educate customers about River Valley Banks' sales and service delivery options and refer the appropriate products and services matching the customer needs.  This position will also refer customers to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

With a good understanding of bank products/services and the customer's current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship. (Listens to the customer's needs and matches those needs to the bank's products and services resulting in referrals.)

Receives checks and cash for deposit, verifies amount, and examines checks for endorsements. Accepts utility bill and loan payments.

Cashes checks and pays out money after verification of signatures and customer balances.

Enters customers' transactions into computer to record transactions, and issues computer generated receipts.

Places hold on accounts for uncollected funds.

Orders working supply of cash, and counts incoming and outgoing cash.

Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.

Is responsible for processing transactions utilizing bank wide systems, e.g., Branch Capture, Vertex, Core System, etc.

Other Responsibilities:

May be responsible for vault, ATM and or coin machine to include but not limited to balancing, operating equipment and verification of documents.

Removes deposits from, and counts and balances cash in, automated teller machines and night depository as required.

Other Duties as Assigned

May be expected to fill in at other bank locations based on business/staffing requirements.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

 
Location 17th Avenue, Wausau, WI  
About the Organization At IncredibleBank, we believe in our employees, our customers, and the impact we make in our communities. When your name is Incredible, it's a lot to live up to! And we feel it.

Because of that, we continually look to raise the bar, expect more out of ourselves and each other, break out of "traditional banking," and make our mark in an industry that needs a good shake-up! It's #HowWeIncredible  
EOE Statement IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.  

This position is currently not accepting applications.

To search for an open position, please go to http://IncredibleBank.appone.com



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