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Title

NOC 1 Engineer 

Description

This is technical work involving monitoring of production network, applications, and systems. An employee in this class maintains the highest level of system efficiency by ensuring that all service requirements are met. Monitors server backups and software updates over the network. Maintains all system documentation of current production systems.

This position reports to the Manager of the Network Operations Center and the work is evaluated based on the quality of results obtained, metrics, feedback from customers, and reports.

 
Position Requirements

·         Day to day systems management, administration, and monitoring.

·         Oversees and maintains a high level of quality service and participates in monitoring and status reporting.

·         Utilizes various network tools for monitoring and testing the network and its devices.

·         Perform various tasks associated with migrating test applications to the production environment.

·         Participates in data and physical integrity controls for NOC.

·         Operates a variety of information processing tools and equipment.

·         Generates documentation for all procedures in the NOC.

·         Performs related tasks as required.

Knowledge, Skills, and Abilities:

·         Knowledge of networks and TCP/IP

·         Customer Service experience

·         Strong teamwork skills and a systems approach to technology support.

·         High level of verbal and written communications.

·         Knowledge of operating systems.

·         Ability to diagnose a networking failure that results in unavailable service to the customer and ability to take appropriate steps to correct them.

·         Ability to deal courteously with all NOC customers.

·         Ability to work night shifts on a quarterly or bi-annual rotation basis.

Minimum Requirements:

Associate's degree in computer science or closely related field; and one or more years experience in enterprise services, or any equivalent combination of education and experience. 

 
Full-Time/Part-Time Full-Time  
Shift Rotating Days and Nights  
Location Sterling, VA  
About the Organization mindSHIFT is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. mindSHIFT makes reasonable accommodations for qualified persons with disabilities.  

This position is currently not accepting applications.

To search for an open position, please go to http://mindSHIFT.appone.com



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