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Institutional Processor 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Investment Services  

At Trust Company of America, we develop software and provide service to Registered Investment Advisors, giving them everything they need to reach their full potential.  We are a challenger, going up against the big guys with a faster, simpler way to succeed.  Innovation and technology are a key part of our game plan.  We stand up for the RIA, fighting for them, because when they win, we win.

But here’s the thing: We want to do exactly the same thing for each and every one of our team members. Because when you’re happy, successful and thriving, so is TCA.

We are committed to creating a collaborative culture, where doors are always open and ideas always shared.  We’re here to give you:

  • Support from colleagues and leadership teams
  • Open lines of communication
  • Insight and education
  • Opportunities to achieve and advance

Our team members receive a comprehensive package of benefits. Some of the highlights include:

  • Paid vacation
  • Nine paid holidays and six PTO days annually
  • Comprehensive medical and dental insurance plans
  • On-site fitness center, nutrition counseling, personal training and quarterly massage options
  • Concierge service
  • A fun, hard-working atmosphere! (Softball & bowling teams, Company sponsored happy hours etc.)
  • Casual dress
  • Company-paid life insurance
  • Company-paid long-term and short-term disability insurance
  • 401(k) plan with 25% match
  • Section 125 plan
  • Education assistance programs
Position Requirements

The Institutional Processor provides accurate and timely support for Institutional Client Services by processing basic account transfers and processing basic account distribution requests, and also:

  • Reviews transfer and distribution paperwork to determine accuracy, completeness and proper authorizations.
  • Establishes and maintains transfer and distribution images.
  • Produces additional documentation required for transfers-in, such as letters of acceptance and omnibus letters, as needed.
  • Initiates transfer-in requests by mailing transfer paperwork or submitting via ACATS.
  • Processes exception item postings.
  • Follows up with contra firms regarding transfer status until the transfer is complete.
  • Processes cash disbursements from accounts to contra-firms, account owners or other third-party payees via check, ACH and wire methods.
  • Determines, assesses and collects any fees applicable to cash disbursements.
  • Facilitates accurate and timely processing of transfers and distributions by communicating with internal departments by requesting additional paperwork, asset review and set-up, omnibus accounts and other items.
  • Participates in small groups to review processes and procedures and make suggestions on how to improve them
  • May participate in department and company projects and initiatives
  • Other duties and assignments as directed

Minimum Requirements:

A high school diploma or the equivalent is required. Must have 1 - 2 years of client service in an office environment.  Financial industry knowledge is preferred.

Typing of 40-45 wpm and 10-key skills required. Must be computer savvy and able to learn new programs quickly.  Must be able to use basic office machinery on a daily basis. Must be able to communicate effectively in English via telephone, written communications and e-mail.  Must be able to design basic Excel spreadsheets and Word documents.

Must have a keen sense of prioritization, organization and urgency. Must pay attention to details and maintain an organized workflow. Must be able to contribute to the success of the team as well as one’s self.  Must maintain rapport with internal and external clients.  Must be able to use information from different sources and synthesize the information to accomplish tasks.

Full-Time/Part-Time Full-Time  
Position Institutional Processor  
Exempt/Non-Exempt Non-Exempt  
Location Trust Company of America  
About the Organization Since 1972, Trust Company of America (TCA) has been a champion of Registered Investment Advisors, dedicated to helping them realize their full potential. TCA is the only independent RIA custodian offering fully integrated real-time technology, consultative services and back office support built exclusively for RIAs.

Here at TCA, we firmly believe that your clients should be in charge - of their practice, their growth and their clients' financial futures. That's why we provide the technology and support needed to run their business their way.


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