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Technical Customer Support II 


mindSHIFT Technologies wishes to hire motivated analysts who are looking for a challenging and rewarding opportunity in a fast-paced progressive company. mindSHIFT is the region’s leading provider of Managed IT Services. We offer a stable work environment that is replete with challenges and opportunity for growth.

The successful candidate has experience with the administration and management of Microsoft solutions including Windows Server, Exchange Server and Active Directory as well as a strong working knowledge of the IP family of protocols. The successful candidate will have the ability to work independently in a fast paced environment, and will possess the following attributes:

  • Excellent troubleshooting skills
  • Microsoft Certification [MCP, MCSE]
  • Help Desk or call center experience
  • Four year college degree in any field (preferred)
  • Three or more years of on-the-job experience in an Information Technology capability
  • Strong understanding of networks; Local, Wide Area, VPN, Wireless
  • Strong knowledge of desktop operating systems and Microsoft productivity software (Office, Visio, PowerPoint, Adobe)
Position Requirements
  • Professionally respond to telephone calls, emails, and web-based requests for technical support.
  • Be responsible for tracking and monitoring open problems to insure service level standards are met
  • Develop and maintain knowledge of legacy, existing, and new PC hardware and software technology
  • Provide friendly courteous and quality hardware and software support.
  • Communicate with end-users and document for team members as to resolution steps taken.


The successful candidate absolutely must have exceptional customer service skills, including written and verbal communication, presentation and interpersonal skills; Help Desk experience is required. The successful candidate must also possess problem solving skills, excellent understanding of desktop operating systems, networking principles, with good organization and communication skills.

Full-Time/Part-Time Full-Time  
Shift Days  
Location Morrisville, NC  
About the Organization mindSHIFT is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. mindSHIFT makes reasonable accommodations for qualified persons with disabilities.  

This position is currently not accepting applications.

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