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Service Center Manager 

Division AIT Service Centers - Southeast  
Location Greenville, NC  
Full-Time/Part-Time Full-Time  
Category Management  
  • Are you passionate about providing stellar service and support for an outside sales B2B team and want to lead a team that includes customer service and inventory?
  • Are you proactive hands on to partner in building and supporting ongoing relationships with customers in the Service Center territory?
  • Do you live by the golden rule: the customer comes first, and have cultivated a high level of “emotional" intelligence to effectively collaborate with diverse internal & external stakeholders?

Here is your opportunity to leverage your unique skill sets and work for a Fortune 500 powerhouse that was also named to Forbes Magazine's Platinum 400 List of Best Big Companies in America for the sixth consecutive year. At Applied Industrial Technologies, the Service Center Manager role is vital to the success of our organization.

Reporting directly to the General Manager, you will manage the day-to-day operations of the Service Center pre-sale, point of sale, and post sale supporting our customers and outside sales team. You will have responsibility for customer service / inside sales, warehouse / stockroom, shipping/receiving, and support for the direct outside sales team. Your mission is to continually improve Service Center standards.

  • Manage internal service center operations to meet/exceed P&L objectives
  • Champion development of leadership competencies that drive individual and team goals
  • Meet customer and shipment metrics, including time to fill, expediting orders, quoting
  • Develop, implement, and monitor programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – and measure the results
  • Hire, train, develop service center personnel
  • Assist account managers in the identification, acquisition, and retention of customers
  • Manage inventory, receivables, expenses, profit/loss accounting, review and complete monthly reports; oversee petty cash balancing
  • Ensure customer relations are maintained at a high level
  • Utilize key metrics to evaluate and recommend best practices for customer service operations
  • Create a positive, dynamic, and fun work environment
Position Requirements
  • 3+ years of customer service/sales and inventory control
  • Some team lead / coaching experience
  • Good understanding of financial and accounting concepts
  • Computer proficiency & ability to quickly learn our ordering system
  • High school or equivalent


  • Industrial sales / distribution experience
  • Service center experience
  • Proven supervisory experience
  • Familiarity with ISO & Quality Management principles
  • Bachelor’s degree

Desired characteristics:

  • Desire / ability to quickly learn new processes and systems
  • Proven leadership, negotiation, and communication (both oral and written) skills
  • Solid analytical and problem solving skills

Work for a corporation that believes in developing its people. Applied ® employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.

Different Voices. New Perspectives. Boundless opportunities. Applied is committed to offering equal employment opportunities for all applicants and employees based on their training, experience and overall qualifications and without regard to race, color, religion, gender, veteran or citizenship status, age, disability, national origin, or any other category protected by applicable law. We are also committed to a drug-free workplace. We value you, your background, and your unique experiences that help add to the richness of the Applied team.

We are passionate about our core values: honesty, integrity, caring/fairness, openness, quality dedication, promise keeping, personal mastery. We believe these are important for our customers and our employees.

Connect with a great stable company with strong performance and growth. We look forward to learning more about you and will respond to qualified candidates.

About the Organization Applied Industrial Technologies(NYSE: AIT) is a value-added distributor of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance products serving customers in virtually every industry. A $2.5 billion company, AppliedŽ is an industry leader with 90 years of experience, a solid balance sheet, and a clear plan for growth. We've just completed 3 years of record back to back sales and net results!

The Applied network includes 500+ service centers, 9 distribution centers in North America, Australia & New Zealand, 19 fluid power companies creating the world's largest fluid power network and Maintenance Services and Supplies subsidiary that also specializes in inventory management solutions.

We provide engineering, design & systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber & fluid power shop services, maintenance training, and inventory & storeroom management solutions that provide added value to our customers. We offer more than 4 million parts critical to operations of MRO and OEM customers.

Applied's 5,000+ associates are value driven, experienced, knowledgeable associates dedicated to the pursuit of customer satisfaction through innovation, trusted products, expertise, and support. We are passionate about our core values: integrity, respect, customer focus, commitment to excellence, accountability, innovation, continuous improvement, teamwork.
• GI Jobs Magazine - Ranked in the Top 100 Military-Friendly Employers
• Fortune 1000 List of America's Largest Companies 2004-2012
• Selling Power - 3rd best Company to Sell For, 2012 (5th year in a row in the top 50)
• HR Chally Group ' Customer-Rated World Class Sales Winner
• Ranked 15th on Industrial Distribution's Big 50 List of industrial distributors
Other benefits Bonus opp, health benefits, 401k w/co. match, career dev opp  
Travel Limited  
EOE Statement Applied Industrial Technologies is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, natural origin, sexual preference, disability status, protected veteran status, or any other characteristic protected by the law.

If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4776 to let us know the nature of your request. Please only send accommodation requests, candidates must apply online to be considered.  

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