Technical Customer Support I 


Love to solve IT problems? We’ve got a position for you! Jump-start your career with mindSHIFT Technologies, a dynamic, fast-growing company that will challenge and excite you. mindSHIFT manages the IT and VoIP infrastructures of small- to medium-sized businesses, protecting their critical information and assets.


Through a combination of Managed Services and Professional Services, we give organizations the freedom to focus on their core business while giving them peace of mind through business-class reliability and scalability.

Customer Care Technical Engineers provide technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard workstation and server hardware, 3rd party vendor software applications, Virtual Private Networks and Active Directory administration. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required.


Position Requirements
  • Minimum two years experience working on a technical helpdesk or equivalent experience in supporting large customer base (over 150 users).
  • Knowledge of Windows Server 2003/2008 a must and also excellent working knowledge of Active Directory – Microsoft Certification a plus.
  • Excellent knowledge of Microsoft Office 2003/2007 suite of products.
  • MCAS/MOS Certification preferred but not required, Windows XP/Vista /7.
  • Must have at least two years of experience in software and hardware troubleshooting on laptops, desktops, servers and networking equipment.
  • Apple Hardware and MAC OS X experience is a plus.
  • Enterprise Mobile Devices/PDA experience; ie, BlackBerry, Windows Mobile 5/6,
  • iPhone,  Android, ActiveSync is a plus.
  • Bachelor’s degree (BA/BS) from an accredited 4-year school a plus

Full-Time/Part-Time Full-Time  

Shift Days  

Location Sterling, VA  

About the Organization mindSHIFT is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. mindSHIFT makes reasonable accommodations for qualified persons with disabilities.  

This position is currently not accepting applications.

To search for an open position, please go to http://mindSHIFT.appone.com


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