Desktop Technician 


• Provide support to end users on a variety of IT issues
• Respond to telephone calls, email and personnel requests for technical support
• Document, track and monitor Service Desk tickets to ensure resolution in compliance with service level agreements.
• Ability to communicate technical information to non-technical personnel.
• Ability to install, support and maintain computer desktops, laptops thin clients, printers and/or related hardware and software.
• Manage the current telephone system: add, remove and change phone extensions, move phones as necessary.
• Analyze and resolve customized software program/application issues in a timely and accurate fashion, and provide end user training where required.
• Receive, prioritize, and document end-user issues and actively resolve end user help requests.

  • Push patches
  • Asset Management
  • Track Lease Expirations
  • Familiar with ticketing systems
  • Worked in remote environment
  • Familiarity with Active Directory
  • Image Deployment
  • Profile Migration
  • A+ recommendation is a plus.
  • Remote and local Application loading
  • Backup and restore user data
  • Microsoft Office and basic software troubleshooting
  • Strong personality – needs to be friendly with the customer - realize that they may be walking into an environment where the existing IT has been replaced.
  • Perform scheduled and required patching of the managed workstations
  • Provide support of lease management to include the tracking of lease expirations, new equipment ordering and the return of old equipment
  • Deployment of new workstations to include application loading and the migration of user data and profile.
  • Re-imaging of managed workstations on an as-required basis
  • Perform  IMAC Requests
  • Provide the second tier of desktop support, either remotely or onsite as required, when the Service Desk cannot resolve the incident
  • Utilize ServiceNow to receive and record incident information – needs experience with a  ticketing tool
  • Execute escalation process as needed
  • Close resolved Incidents using established procedures
  • Update knowledge database following Incident resolution when appropriate
  • Contribute to knowledgebases

Position Requirements

• 2-5 years Computer Systems experience
• Microsoft Certified Professional (MCP) – 2003 preferred
• Hardware Certifications: A+
• Symantec Ghost experience
• Knowledge and experience supporting Microsoft OS and Applications
• Basic understanding of network connectivity issues (TCP/IP)
• Experience using diagnostic and service desk tracking / incident management system software
• Citrix knowledge/experience is a preferred
• Must possess outstanding interpersonal, verbal/written communication skills
• Self structured, independent thinker with a strong sense of urgency 


Location St. Louis, MO  

Full-Time/Part-Time Full-Time  

Shift First  

Category Information Technology  

About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, eCommerce, and retail store venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.


Req Number INF-13-00295  

Internal Approved REQ# PCM-BILL-1308-14  

This position is currently not accepting applications.

To search for an open position, please go to http://pcmall.appone.com


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