Share Email Opening Apply Now Title Front Desk Receptionist/Hospitality Staff, Open until filled  Ministry Team Hospitality Ministries and Event Services (HoMES)   Reports To Minister and Team Leader, Hospitality Ministries and Event Services   FLSA Status Non-Exempt   Salary Grade 4   Full-Time/Part-Time Full-Time   Category National and Global Ministries, Cleveland, Ohio   Starting Salary $32,000 - $40,000   Description GENERAL PURPOSE OF POSITION: The Hospitality Ministries and Event Services team (HoMES) is responsible for meeting planning and implementation attending to all details that support a successful outcome for the staff of the national ministries in hosting guests. Hospitality is a bedrock value for the UCC to explicitly name in our ministries as we continue to seek a just world for all and offer an extravagant welcome.  The Front Desk Receptionist, under the direction of the Minister and Team Leader, provides quality reception as the first point of contact for staff and visitors to the National Ministries. The Front Desk Receptionist welcomes staff and visitors, receives and transmits telephone calls and messages, including electronic communications. Performs a variety of other hospitality-related services.  ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents the National Ministries United Church of Christ in a courteous and professional manner, demonstrated through demeanor, appearance, and attitude. Ensures that the reception desk is staffed during breaks, lunch and planned absences. Directs or escorts guests to the appropriate location and ensures that security protocols are followed, such as signing in and receiving a name badge. Follows safety and security protocols and maintains relevant training. Answers, screens, and directs calls coming into the main phone line to staff; takes messages and schedules appointments. Ensures the main phone system is updated and maintained with a professional greeting. Maintains the conference room scheduler for (rooms A, B and C) on the main level. Handles requests for office maintenance and other work orders through Visitt scheduler. Ensures that coffee, tea, and condiments are stocked in the kitchen areas. Monitors expiration dates. Monitors waste build up during events and notifies custodial services as needed. Maintains inventory of custodial supplies and re-orders as needed. Ensures that restrooms on the 11th floor are properly stocked and notifies custodial services as needed. Monitors monthly maintenance (cleaning) of ice machine in staff lounge. Serves as first responder for emergencies in the office as per Floor Marshal assignment. Attend and contribute to the HoMES team meetings. Occasional work hour adjustment if needed for special events (i.e. arriving earlier than regular schedule). Performs other administrative and support tasks as assigned.   Position Requirements MINIMUM QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills and/or abilities required to perform successfully in this position: High school diploma or equivalent required and 2-3 years as front desk receptionist. Basic understanding of administrative and clerical procedures and systems. Solid written and verbal communication skills. Excellent customer service, organizational, and multitasking skills. Professional demeanor and appearance. Desire and sensitivity to work in diverse racial, ethnic, cultural and religious setting with commitment to pluralism in the workplace as well as in one’s understanding of mission. Understanding of the need to protect sensitive and confidential information.. Proficient with Microsoft Office Suite or related software. Willingness to learn new innovative technology and office systems (e.g., automated check-in solutions). Physical Requirements: Prolonged periods of sitting at a desk. Must be able to lift up to 15 pounds at times. Other: This is a full-time position requiring work in the office Monday through Friday, 8:30-5:00 PM. This description is not intended to be a complete list of all duties and responsibilities required for the position and are subject to review and change at any time in accordance with the needs of the ministry. Since no position description can detail all duties and responsibilities that may be required from time to time in the performance of a position, duties and responsibilities that may be inherent in a position shall also be considered part of the position holder’s responsibility. It is expected that the persons who holds this position will conduct themselves in a manner consistent with the policies of the NMUCC and in a manner that will reflect positively on the United Church of Christ. Employees are expected to nurture safety while working for the NMUCC by being attentive to self-care, education, maintaining appropriate boundaries, and by referring those in need to supportive and helpful resources.   Comprehensive Benefits Package Employer paid health, dental, pension, life, and disability benefits   Application Deadline Open until filled   About the Organization The United Church of Christ Our faith is 2000 years old. Our thinking is not. We believe in God's Continuing Testament. We believe in Extravagant Welcome We believe the church's mission is to Change Lives   EOE Statement The United Church of Christ National Setting celebrates diversity and an inclusive environment for all employees. We are committed to a workforce that is representative, at all job levels, of the broad spectrum of our diverse society. We endeavor to recruit employees from backgrounds that vary by race, color, national origin, ethnicity, gender, gender identity and expression, age, sexual orientation, disability, marital status, genetic information, past, present or future service in the uniformed services, religion, or any other legally protected characteristic under applicable federal, state or local law. We are proud to be a multicultural, multiracial, open and affirming, accessible to all, equal opportunity employer.   This position is currently accepting applications. Apply Now

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