Share Email Opening Title Client Services Facilitator - Access & Flow  Category Administrative and Clerical   Req Number ADM-26-00004   Open Date 4/22/2026   Number of Openings 1   Department Appointment Services  Work type Regular Full-time  Salary band Band C ($28.89 - $36.10/hr)  FTE 1.0  Posting Close Date None Specified  Description Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital, and a top 40 Canadian research hospital. Serving over 9,000 families annually in both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada. Holland Bloorview’s vision is to support the most meaningful and healthy futures for all children, youth and families. We are an academic hospital, fully affiliated with the University of Toronto. Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth. Position Summary The Client Services Facilitator is a member of the Appointment Services team. This team is responsible for processing referrals, scheduling clinical appointments, registering clients and maintaining accurate health records. Key Responsibilities: These responsibilities are reflective of the job functions of the entire team. Individuals on the team typically will be trained in all functions, but have a primary responsibility from within the below sub functions. Scheduling Schedule new, cancelled, rebooked and follow up appointments in Meditech Information System Respond to all inquiries related to client appointments, both in person and on the telephone Maintain ongoing communication with clinical teams and clients / families regarding coordination of appointments Prepare acceptance letters/ information packages for parents/clients/guardians Referral Management: Review and process internal and external referrals Enter referral data / waitlist information into Meditech Information System Oversee and monitor referral process from receipt of referral to first booked appointment Send out acknowledgement letters to parents/clients/guardians and referring physicians Registration: Greet, register and provide directions to clients attending on-site appointments Register clients attending after hours or off-site appointments Verify and update client information in the electronic record In addition: Conduct quality assurance audits Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices Other duties as assigned Hours of work are 7.5 hours per day within business hours of 8:00am-4:30pm as required [e.g. 8:30-4:30pm]. The position is required to be on-site 5x/ week. Qualifications Community College diploma Medical Office Administration preferred Previous Meditech software scheduling experience an asset Minimum two years administrative or scheduling experience in a health care environment Superior verbal, written and listening communication skills Excellent coordination and time-management skills Demonstrates tact, diplomacy, and communicates respectfully and appropriately in a client-focused service environment Demonstrates discretion and understanding of requirements related to privacy, security and confidentiality of information in a health care setting Well-developed problem solving, customer relations, telephone etiquette and organizational skills Ability to prioritize and complete tasks accurately in a busy work environment with ambient noise and frequent interruptions Demonstrated ability to work effectively in both a team environment & independently Willingness to work collaboratively with others Proficient keyboarding skills, minimum of 55 words per minute   About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/ To get a glimpse as to who Holland Bloorview is, we invite you to watch the Together We Dare. Video: https://www.youtube.com/watch?v=d3c-FszREUk Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.   This position is currently not accepting applications. To search for an open position, please go to http://hollandbloorview.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Executive Assistant (0.6FTE) & Coordinator (0.4FTE) - Access & Flow in Toronto, ON Posted on: 5/6/2026 [Apply Now] Client Services Facilitator - Access & Flow in Toronto, ON Posted on: 4/28/2026 [Apply Now] Other Jobs Within 60 Miles -- None found -- Follow us See who works here: