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Business Analyst 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

•  Attend daily operations calls to obtain background information on recent outages

•  Independently research and draft weekly reports with the background and root cause

   details for any missed SLAs

•  Research and document  details for major outages outlining the outage details, root

   cause analysis and corrective actions and create Wiki article / executive summary

•  Independently research, compile and distribute reports for the weekly and monthly

   service performance reviews with internal organizations

   o  Provide trend analysis on chronic assets, business impact due to outages, and

       monthly incident, change and problem management metrics

   o  Participate in weekly and monthly service performance reviews

•  Maintain a shared drive, posting final versions of monthly reports and backup details for

   access by all team members

•  Other business analyst activities as assigned in supporting Enterprise Relationship

   Manager initiatives



Position Requirements Preferred skills/knowledge:
• Strong organizational skills
• Strong background in Microsoft Office products, especially Excel (macros, VLOOKUP
and other advanced functions) and Powerpoint.
• Strong communication skills
• A working knowledge of database reporting with the ability to update or edit existing
reports using Business Objects or a similar database application. Ability to create
reports from scratch is desired, but not required.
• Experience or background in ITIL or Operating System terminology and functionality is a
• Six Sigma terminology or Green Belt training is a plus
Location Cincinnati, OH  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Req Number INF-13-00222  
Internal Approved REQ#  

This position is currently not accepting applications.

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