Job Information: General Manager, Altair Lounge Job

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

Altair Lounge & Events is one of AREA15's most ambitious projects yet, a transformed aircraft and hospitality destination reimagined as a premium lounge, event and experiential venue. AREA15 is seeking a General Manager for Altair Lounge to serve as the day-to-day operating leader of this flagship concept. This role is responsible for executing the business strategy as set by the Business Owner, ensuring operational excellence and delivering a high-quality guest experience across all aspects of the venue, including private events, public activations, hospitality operations, and food & beverage execution. The General Manager will report into the Business Owner to bring the vision to life, translating strategy into consistent, high-performing operations while maintaining alignment with AREA15's brand, service standards and financial goals.

Serve as the day-to-day operational leader for Altair Lounge & Events, ensuring the venue is consistently maintained, fully activated and guest-ready across all modes of operation, including private events, public programming and hospitality-driven experiences.
Oversee all guest-facing and event-driven operations, including lounge service, bar operations, private functions, and on-site activations, ensuring seamless execution and alignment with service standards.
Uphold and execute a premium guest experience aligned with the vision and positioning of Altair Lounge & Events by translating the brand and hospitality concept into clear service standards, guest touchpoints, service rituals, and operational practices, including VIP service, beverage presentation, and signature service moments.
Assist in evaluating guest flow, capacity management, staffing efficiency, and operational readiness, implement improvements as needed.
Establish, implement, and enforce SOPs, service standards, safety protocols, and operational procedures to ensure consistency, efficiency, and compliance.
Monitor and optimize guest flow, capacity, service pacing, and overall operational performance; proactively address challenges and lead guest recovery efforts when needed.
Monitor guest experience, ambiance, cleanliness, and service pacing; address issues proactively and in real time.
Report into the Business Owner to translate strategic direction into daily operational execution.
Execute the venue's identity, guest experience, and operating model as defined by the Business Owner and executive leadership.
Provide feedback and recommendations related to operational feasibility, guest experience, and venue performance.
Partner cross-functionally with Sales, Event Services, Programming, Marketing, and internal operations teams to ensure alignment, smooth handoffs, and successful execution across all venue activities.
Serve as the primary operating liaison across hospitality, guest services, security, production, venue operations, and event execution teams.
Ensure all departments are aligned and execution-ready for upcoming venue activity.
Lead venue activations from an operational standpoint, coordinating staffing, service readiness, guest flow, and venue presentation.
Help ensure the venue enhances and elevates the broader AREA15 entertainment ecosystem.
Lead venue activations from an operational perspective, coordinating staffing, service readiness, guest flow, and overall presentation.
Establish and maintain reporting on financial performance, guest metrics, labor, service quality, and operational KPIs; provide clear summaries, insights, and recommendations to leadership and the Business Owner.
Support and drive financial performance in partnership with the Business Owner, including revenue optimization, labor management, cost controls, and profitability.
Monitor daily, weekly, and monthly operating performance and identify issues impacting revenue, efficiency, or guest satisfaction.
Partner with Finance and leadership on budgeting, forecasting, and venue performance analysis.
Support implementation of pricing, service, and operational strategies designed to maximize venue productivity and financial performance.
Build, lead, mentor, and develop a high-performing team of managers and operational staff; create clear accountability structures, performance expectations, and development pathways.
Collaborate with Operations leadership and HR on workforce planning, hiring, scheduling, and organizational structure to ensure optimal staffing levels and floor leadership support both guest experience and financial objectives.
Support onboarding and training initiatives to reinforce service standards, hospitality expectations, and operational excellence.
Oversee the execution of beverage and hospitality programs, ensuring they are delivered as intended, maintained to brand standards, and remain both elevated and operationally effective.
Support rollout and operationalization of signature hospitality elements such as tableside service, beverage rituals, VIP experiences, and premium guest touchpoints.
Partner with culinary, beverage, and operational stakeholders to ensure the hospitality experience is both executable and elevated.
Use data-driven insights and real-time and on-the-ground feedback to continuously optimize venue performance and guest satisfaction.
Provide clear summaries, insights, and recommendations to leadership and the Business Owner.
Respond to time sensitive matters.
Demonstrate ART! (AREA15's service standards) in every guest interaction.
Adhere to department and company policies and procedures.
Maintain a professional, polished appearance in line with AREA15 standards.
Work various shifts, including nights, weekends, and holidays.
Perform other work-related duties as assigned.


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