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Deputy Director 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Open since 2005, the Arab American National Museum (AANM) is the first and only museum in the world devoted to Arab American history and culture. The AANM helps to preserve this rich culture in a variety of ways including educational workshops and cultural exhibits. Through partnerships with other museums across the country, the AANM serves as a unifying voice for Arab Americans throughout the United States and across the world.

The Arab American National Museum is currently seeking candidates for the position of Deputy Director. This job requires strong leadership and managerial experience. The successful candidate will be a proven business or non-profit leader with the experience in managing others, leading teams and handling day to day business operations.  The leader will be responsible for providing high level direction for educational and programming events and will empower a team of highly effective professionals to manage the day to day operations.  Previous museum experience is not required

Job Title: Deputy Director, Arab American National Museum

Employment Status: Full-Time

Job Summary: Under limited supervision from a senior level manager, uses specialized knowledge in operations management and skills obtained through experience, to manage the day to day business operations of the Arab American National Museum (AANM). Leads large or multiple projects with significant scope and impact designed to increase museum membership/attendance, enlarge financial support, and ensures the accomplishment of goals and objectives. Analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards. Applies expertise to solve standard and non-standard problems. Works independently on difficult assignments that are broad in nature that require originality and ingenuity with appreciable latitude for un-reviewed actions or decisions. Extensive contact with internal and external customers is required to meet program goals and objectives.

Essential Duties and Responsibilities:

  • Manage the day to day business operations of the museum and ensures program goals are completed effectively, efficiently and timely.
  • Reviews progress of assignments with senior management.
  • Analyzes staffing needs and approves the hiring of staff for existing programs. Supports hiring of staff for new start up programs.
  • Coordinate and supervise the daily activities of staff including monitoring performance, conducting appraisals, and developing and monitoring work plans.
  • Coaches and mentors subordinates.
  • In conjunction with the Human Resources Department, reviews and approves performance coaching action to be taken related to performance deficiency concerns. May include participating in the coaching conversation.
  • Advises Director of performance problems and seeks approval of Director and Human Resources prior to employee termination
  • Identifies and approves training and development needs for department staff and locates appropriate training outlets. May include developing and delivering appropriate training.
  • Interprets, applies and recommends changes to department and organizational policies and procedures. Ensures department is compliant with department and organizational policies and procedures.
  • Balances conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations.
  • Assist with strategic planning, evaluating organizational needs and developing institutional goals and objectives.
  • Work with the Director and the Development staff to secure the financial stability of the organization and its long term sustainability by maintaining and/or expanding the endowment as well as current sources of funding.
  • Research, plan and oversee the Museum’s technology and marketing initiatives.
  • Build relationships and collaborations with other museums, educational institutions, and community based organizations.
  • Builds customer relationships, interprets customer needs and addresses escalated complaints or concerns.
  • Identifies and creates customer service metrics based on standards set by Department Director.
  • Reviews metrics on a routine basis and identifies opportunities for streamlining, increased efficiencies and other areas of improvement.
  • Maintains positive community and public relations image of the department and organization.
  • Represent and/or present, on behalf of the Museum, at major public events including conferences and professional convening’s.
  • Works within budgetary/ financial objectives set by Director, applying knowledge of profit drivers to work processes within own area.
  • Ensure appropriate cash management of all museum revenue.
  • In conjunction with the Director and the Fiscal department, create, manage and operate within a specified budget.
  • Assist with writing of grants including gathering data and researching information.
  • Operates standard office equipment and uses required software applications.
  • Performs other duties and responsibilities as assigned.
Position Requirements

Knowledge, Skills, and Abilities:

Knowledge of:

  • Advanced concepts, principles and practices of Museum management including knowledge of museum funding and endowment processes.
  • Technology resources used in managing and promoting an organization.
  • Budget management, including creating and maintaining a budget.
  • Methods used to evaluate and monitor appropriate staffing levels.
  • Appropriate management techniques including hiring practices, managing and evaluating employee performance, developing work plans and addressing performance deficiencies.
  • Quality assurance, customer service and employee performance metrics.
  • Developing and maintaining operations within a defined budget.

Skill in:

  • Operating standard office equipments and using required software applications, including Microsoft Office.

Ability to:

  • Partner with other functional areas to accomplish objectives.
  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
  • Attend to detail while maintaining a big picture orientation.
  • Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.
  • Develop and deliver public presentations.
  • Interpret and apply policies and identify and recommend changes as appropriate.
  • Organize and prioritize multiple tasks and meet deadlines.
  • Communicate effectively, both orally and in writing.
  • Work independently as well as collaboratively within a team environment.
  • Establish and maintain effective working relationships at all levels of the organization.


Educational/Previous Experience Requirements:

  • Minimum Degree Required:
  • Master’s degree in Historic Preservation Planning or Museum's Studies or other related field.


  • Three to five years management experience preferable in a museum environment or any equivalent combination of experience, education, and/or training approved by Human Resources.


  • Licenses/Certifications Required at Date of Hire:
    • none

Working Conditions:

Hours: Normal business hours. Some additional hours may be required.

Travel Required: 5%

Working Environment: Climate controlled office environment.

Full-Time/Part-Time Full-Time  
Number of Openings 1  
Location Arab American National Museum  
About the Organization ACCESS is dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive and fulfilling lives.

ACCESS has been serving the community for more than 40 years. Started by a group of volunteers in 1971 out of a storefront in Dearborn's impoverished south end, ACCESS was created to assist the Arab immigrant population adapt to life in the United States.

Today, ACCESS is the largest Arab American human services nonprofit in the United States. With eight locations and more than 100 programs serving metro Detroit, ACCESS offers a wide range of services to a diverse population.

ACCESS continues to honor its Arab American heritage while serving as a nonprofit model of excellence - an organization dedicated to community-building, focused on service to those in need, an advocate for cultural and social entrepreneurship, and the values of community service, health, education and philanthropy.

This position is currently not accepting applications.

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