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SUMMARY
First Security Bank is excited to offer a unique opportunity for a motivated, people-focused professional to join our dynamic and growing Training team! Do you thrive on helping others grow, delivering impactful learning experiences, and supporting employee success across the organization? If so, we encourage you to apply!
In this role, you will develop and maintain curriculum and train employees to understand policies, procedures, and banking software and programs while improving overall knowledge, skills, accuracy and performance through classroom and in-person instruction. This position requires on-site work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- Must be at least 18 years of age.
- High School Diploma or GED required.
- Associate degree preferred.
- 3 years of banking, professional teaching, or training experience preferred.
- 2 years supervisory/leadership experience preferred.
- Proficiency in Outlook, Word, Excel, typing, 10-key, and internet navigation required.
- Commitment to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday - Friday 8:00am - 5:00pm | Occasional Sunday Afternoons | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide staff training that ensures exceptional customer service and consistent operational excellence.
- Develop, coordinate, and deliver approved training programs for both new and existing employees, utilizing effective instructional methodologies and adjusting to changing conditions and assignments as required.
- Develop and maintain retail banking training curriculum, procedures, documentation, and supporting materials using required software.
- Coordinate and conduct training sessions by phone, in person, at designated training sites, via email, or through Teams video conferencing, with class sizes up to approximately 35 participants.
- Identify performance gaps by analyzing root causes and develop solutions to meet training and operational needs.
- Prepare training materials, including assembling transaction packets, balancing training drawers, printing and organizing manuals, arranging meals, and purchasing supplies.
- Reset and clean training spaces after each in-person session.
- Build and maintain effective working relationships with management through email, phone, Teams, and in-person communication.
- Demonstrate strong technical writing skills by creating clear, concise content, thoroughly testing and revising materials, seeking clarification when needed, and incorporating effective formatting and visual design.
- Support the training team with curriculum development, projects, presentations, videos, and other assigned responsibilities to advance organizational goals.
- Sustain strong knowledge of bank policies, procedures, and regulations.
- Protect all customer information and bank operations through strict confidentiality.
- Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
- Maintain a valid driver’s license, reliable transportation, and punctual attendance. This position requires occasional extended hours to meet customer needs, weekend travel, and/or consecutive overnight hotel stays for business travel purposes, using a personal vehicle.
- Perform additional duties as assigned by management.
SUPERVISORY RESPONSIBILITIES: None.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 50 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
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