Major responsibilities include (not all inclusive):
The primary responsibility of the Project Manager to oversee the day-to-day operations of the contract staff.
Supervise, direct, and coordinate the activities and schedules of contract supervisors / team leads, case processing analysts, and other operational support staff across the staffed labor categories.
Develop quality and production/performance goals for assigned staff and monitor staff-level performance.
Work collaboratively with the Government’s federal senior management concerning the assignment of daily work.
Report and communicate all contract issues directly to the Contractor’s Program Manager for appropriate resolution with the COR and OFLC management team.
Provide timely feedback with a proposed resolution when the federal director raises a concern that standard operating procedures and/or other government-approved standards of review are not being followed.
Maintain contract staff production and productivity standards, meet deadlines, adhere to Government Standard Operating Procedures (SOPs), and comply with performance expectations established by the Government, including Personally Identifiable Information (PII) and sensitive PII handling requirements and compliance with all applicable Federal and U.S. DOL IT security rules of behavior.
Implement daily processes for preparing and reviewing all routine production and performance reports, identify areas of deficiency or inefficiency that require action, assign work tasks to contract staff, as appropriate, and take prompt action to ensure compliance with the Government SOPs, policies, regulations, statutes, or other contract requirements.
Meet with the federal directors on a weekly basis to discuss production status and operational issues and proposed adjustments to staff allocation in keeping with the guidelines on interoperability. This meeting may be expanded by the federal director to include other Federal and contractor management staff.
Serve as the back-up for the Program Manager when that individual is not available.
Skills / Certifications:
Project Management Professional certification is preferred.
Qualifications:
At a minimum, the Project Manager shall possess a bachelor’s degree. A graduate degree (such as a JD, MBA or MPA) is preferred.
Possess extensive experience in project and program management, preferably 3-7 years and proven experience in leading and managing teams and managing resources efficiently.
Shall possess a valid background check showing no evidence of Federal, state, or local felony charges and/or convictions.
Demonstrated staffing, planning and personal expertise in “People Management” Skills.
Must be able to manage profitability of the DOL OFLC Case Processing and Operational Support team and promote process improvement systems.
Must have sound Financial Management expertise and strategic strategy planning capabilities.
Expert skills at dealing with complex situations and analyzing complex data and information systems.
Must possess expert performance management and personnel enhancement skills.
At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations mandated by local, state and federal authorities.
Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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