Share Email Opening Apply Now Title IT Service Desk Technician  Description Position Summary: The IT Service Desk Technician is responsible for providing first-line technical support to end users and triage of technical requests (tech reqs). This role ensures timely resolution of hardware, software, and network issues while delivering excellent customer service and maintaining high user satisfaction. Position is located in Mitchell, SD.  Position Responsibilities: Provide first-level technical support via phone, email, chat, or ticketing system Diagnose and troubleshoot hardware, software, and connectivity issues Log, track, and document incidents and service requests in the ticketing system Escalate complex issues to Tier 2 or 3 support teams as needed & ensure ticket resolution Install, configure, and maintain desktops, laptops, printers, and mobile devices Support common operating systems (Windows/macOS) and business applications Assist with user account setup, password resets, and access permissions Maintain IT asset inventory and documentation Perform additional assignments as directed by IT Director Required Skills: Strong troubleshooting and problem-solving skills Knowledge of Windows OS, Microsoft 365, and basic networking Familiarity with ticketing systems Good understanding of Active Directory and user account management Excellent verbal and written communication skills Customer service orientation Core Competencies: Customer focus Technical aptitude Attention to detail Time management Team collaboration Adaptability Education/Experience: Associate’s or Bachelor’s degree in IT, Computer Science, or related field 1–3 years of experience in IT support or help desk role   Position Requirements Knowledge and Skills: Proficiency in or basic knowledge of using a variety of computer software applications, especially Microsoft Excel, Outlook and Word software. Proficiency in Windows operating systems Problem-solving and research skills that translate to the ability to find solutions for staff problems when a solution is not immediately apparent Knowledge of or ability to learn processes for equipment setup and software installations for users (ex. Laptops, cameras, printers, etc.) Knowledge of office administration procedures. Ability to operate most standard office equipment. Ability to work independently Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. Good to excellent communication skills. Education/Experience: A minimum of a high school diploma or equivalent. Previous experience with general Windows pc setup preferred but not required. Currently enrolled in an information systems technology program or similar preferred but not required.   Full-Time/Part-Time Full-Time   Position IT Tech Support   Division Corporate   About the Organization For over 50 years, Muth Electric Inc. has been building a reputation as a leader in the electrical construction and service field. We pride ourselves in our philosophy…do the absolute best in any job. We believe in offering our employees the most current knowledge, training, and tools to become a highly-skilled professional that delivers outstanding customer service. Many exciting, challenging, and rewarding opportunities await you today!   EOE Statement Muth Electric is an Equal Employment Opportunity Employer. This application is active for 30 days. (Apprentice applications maintained for 2 years.) FEDERAL LAW OBLIGATES US TO PROVIDE REASONABLE ACCOMMODATION TO THE KNOWN DISABILITIES OF APPLICANTS AND EMPLOYEES, UNLESS TO DO SO WOULD IMPOSE AN UNDUE HARDSHIP. PLEASE FEEL FREE TO LET US KNOW IF YOU NEED AN ACCOMMODATION TO COMPLETE THE APPLICATION PROCESS OR TO PERFORM ANY ESSENTIAL ELEMENTS OF THE POSITION SOUGHT. Important: This application form was designed for use by persons applying for various types of positions. Some questions may not be completely applicable to your situation, but we ask that you answer ALL job-related inquiries. If a question does not apply, please mark "N/A" (not applicable). Applications are considered for all positions, and employees are treated during employment, without regard to race, religion, gender, national origin, age, disability, or any other prohibited basis of discrimination, as provided under applicable state and federal law. Notice to Applicants: Screening tests for illegal drug use are required as a Conditional Offer of Employment.   This position is currently accepting applications. 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